Sr IT Program / Project Manager
Resume:
BRUCE ALAN WYNN
***************@*******.***
**** ***** ***** ** - ********, WA 98087
Senior Program/Project Manager leveraging technical strengths, business acumen, and astute resource oversight to produce timely and innovative solutions for diverse clientele, including Fortune 500 and Big Four companies. Skilled at team development and process improvement.
~ Directed Budgets in excess of $1M ~
EMPOWERMENT EXPERT: Delivering tools and technology to satisfy employee and client needs
¦ Developed single-server marketing site and migration tools to transfer 100,000+ pages to new location with zero downtime; improved satisfaction 30% with an easily navigated design.
¦ Decreased time lapse between content need, creation, and deployment 50% by implementing third-party software solution and management system.
¦ Provided well-rounded consultant education through skill-based job descriptions, curriculum, and classroom training; increased billing rate 20% and bolstered employee satisfaction 50%.
COMPLIANCE SPECIALIST: Driving performance to best-in-class via training and development
¦ Ensured IT security standard adherence by developing company-wide instructional material; increased workstation passing rates from 80% to 95% on monthly dashboard reports.
¦ Turned around 50% defect rate in SOX audits with no-fault peer reviews and documentation and process updates; achieved 100% passage on follow-up audits.
¦ Achieved 86% improvement in data privacy observance for web applications in two months.
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Masters in Computer Science - AMERICAN INSTITUTE FOR COMPUTER SCIENCES
Bachelors in Computer Science, Math, and Physics - WESTERN WASHINGTON UNIVERSITY
Certified PMP and ScrumMaster
CAREER PROGRESSION
IT Systems Program Manager |Team Leader |IT Architect 2000 – 2009
IBM SYSTEMS & TECHNOLOGY GROUP - $19B hardware division employing 55,000 professionals.
¦ Boosted communications between IT and outside departments through the creation of a wiki site and quarterly newsletter; enhanced compliance 10% via increased assistance.
¦ Slashed average defects 50% on site audits via classroom instruction across seven US locations.
¦ Tracked testing and remediation of 200+ applications over six months; drove accessibility fulfillment from 25% to 100% by requirement definition and education.
¦ Introduced system for website content publishing with software designed for scheduled run or direct access.
Training Program Manager |Consultant 1995 – 2000
COLLECTIVE TECHNOLOGIES - National consulting company with a 300-member team servicing startups and major US corporations including Fortune 500 companies.
¦ Elevated revenue rates an average of 10% through company-wide training to improve employee proficiency and competency.
¦ Trained SAP consultants in Linux System Administration for increased productivity.
¦ Supplied IT consulting focused on UNIX, network architecting, and Tivoli rollouts; clients included Intel, Nestlé, AT&T Wireless, Physio-Control (Medtronic), PriceWaterhouseCooper, and Wells Fargo Bank.
¦ Increased corporate name recognition via participation in technical conferences, SAGE Board membership/convention presentations, and published articles.
PRIOR: Instructor | Systems Administrator | Team Lead - BOEING COMPUTER SERVICES - Averaged 50% decrease in system downtime via module training; led training in programming and leadership for 7,500+ employees. Instructor - WESTERN WASHINGTON UNIVERSITY
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