Sales Representative Company

RESUME

ODALYS IGLESIAS

Newark avenue Elizabeth NJ 07208 Contact Phone: 908-***-****

Objective: To obtain a long term employment with growth potential with a company where I can contribute my hardworking ability and my positive attitude.

Summary of Qualifications: Hardworking, accurate, keen, well-organized, reliable, motivated and detail oriented, disciplined, ability to self-teaching and good interpersonal skills.

EMPLOYMENT HISTORY:

1. Name of the Employer: ETECSA company From: 09/2004 to: 01/2011

Position: Sales representative

Type of business: Cuban Company of Telecommunications

Main Duties:

• Answering incoming calls to clarify client’s inquiries and provide information about the products and services the company sells.

• Liaison with internal and external contacts

• Resolved customer queries using the company’s software

• Processed customer orders using the company’s software

• Prepared letters and emails to customers using Microsoft Office

• Followed up with customers

2. Name of the Employer: CUBACEL company From: 07/2000 to 09/2004

Position: Sales Representative

Type of business: Cuban Cell Phone Company

Main Duties:

• Answering incoming calls to clarify client’s inquiries and provide information about the products and services the company sells.

• Liaison with internal and external contacts

• Resolved customer queries

• Processed customer orders

• Prepared letters and emails to customers

• Followed up with customers

3. Name of the Employer: Office of the Historian of Havana City From: 10/1995 to 07/2000

Position: Secretary

Type of business: Office for protection and restoration of the Historic Center of Havana City, Cuba

Main Duties:

• Greet and manage visitors

• Answering and directing incoming calls

• Data entry into the PC

• Checking and distributing documents and correspondence

• Typing and prepared documents and letters

• Photocopying, scanning and faxing documents

• Maintaining filing systems

EDUCATION

High School Diploma (1986) at Vocational Lenin Preuniversity School , Havana, CUBA

Two first years of Librarianship (1988-1990) at Havana University, CUBA ( No graduated)

MicroComputer Operator Diploma (1990) at Centro Nacional de Adiestramiento en Informatica, Havana, CUBA

MicroComputer Operator Diploma (2002) at Joven Club de Computacion , Havana, CUBA

Secretarial Diploma (2005) at School of Protocol , Havana, CUBA

Basic English Diploma at Tamara Bunke Language School (2005), Havana , CUBA

Certificate of Hazard Communication Safety Training issued by 360 Staffing Agency, Perth Amboy, NJ.(2011)

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