Quality Assurance Manager

Carmita S. Rivers, MA, NCC, ST

404-***-**** *** Veranda Chase Dr Lawrenceville, GA 30044

Education

Georgia Southern University, 2002

B.S. in Health Science Major- Community Health; Emphasis in Child and Family Development

Argosy University, 2010

M.A. Community Counseling

Capella University, Present

Ph.D Industrial and Organizational Psychology

Professional Summary

I am an articulate, dependable, organized, productive individual looking who has extensive experience in the social services and counseling sector. I have ten years of combined experience with child protective services, CSI services and IFI services. I have consistently worked with the public by going into homes, schools, and the community to service families in need.

Better Home Healthcare of Georgia August 2012 – Present

Executive Director

-Responsible for overseeing all programs and services within the agency including applying for new programs. Continue to perform quality assurance activities to maintain above average APS audit scores. Developed internship program with local colleges. Participate in public relations activities within the metro Atlanta area as well as the state of Georgia. Oversee supervision of staff to ensure compliance with the state of Georgia guidelines and to ensure that all staff maintain appropriate licensure. Conduct quarterly reviews to monitor the performance team leaders and department managers. Develop and monitor the implementation of agency policies. Through monthly utilization reviews ensure that services produce desired outcomes. Also assist with other departments as needed.

Better Home Healthcare of Georgia April 2011 – Present

Quality Assurance Director

-Coordinated the development and implementation of quality improvement programs, identify agency trends and recommend and prioritize needed improvements. Conducted internal audits to ensure the agency is compliant with state and CARF standards and consistently improve audit scores. Within one year improved the audit score by 35 percentage points and continued to maintain passing audit scores. Reviewed clinical documentation to improve service delivery to the community. Conducted trainings and provide consultation for staff. Responsible for enforcing corrective action plans for the agency as well as for employees.

Children and Teenager’s Foundation January 2010 – June 2011

Clinical Intern/Therapist

-Began as an intern and was hired to provide individual and family therapy to children and adolescents with a caseload of 4-5 clients. Developed therapeutic interventions for clients with depression, substance abuse, ADHD, adjustment disorder, oppositional defiant disorder and other clinical diagnoses. Responsibilities included but were not limited to developing treatment plans which included goals, objectives, and intervention techniques; completing psychosocial assessments and discharges, completing progress notes, conducting safety trainings, and providing on-call crisis management. Worked with children ages 4-18.

Better Home Healthcare of Georgia December 2009 - April 2011

Intake Department/Paraprofessional

-Responsible for overseeing the intake process for two metro Atlanta teams to ensure that quality of care is given to all consumers. Responsibilities include completing biopsychosocial assessments as needed, entering summaries, conducting documentation training, conducting Sharenote training for progress note documentation, assigning consumers to staff members. I have also provided IFI services to emotionally and behaviorally challenged children. These responsibilities included giving age appropriate interventions to help the consumer and their family help with managing their behavior, providing community resource linkage, and working with the school system to stabilize behaviors so that the consumers can improve their academic performance and social skills.

Transitional Family Services January 2009 – November 2009

Family Development Specialist

-Provided in home CSI services to children, adolescents, and adults. Services included providing behavior management skills, interventions for anger management, low self-esteem, depression, and job searches. Worked with consumers who were diagnosed with bipolar disorder, depression, autism, schizophrenia, and other mental health disorders. Provided parent aid and parenting skills trainings, wrap-around services for medical and dental transports, home evaluations for DFCS court cases, and intakes to include treatment plan development.

Behavioral Management Group April 2007 – Present

Psychometrist/Quality Assurance Consultant/Therapist

-Conducted psychological testing and evaluations such to include the Wechsler Abbreviated Scale of Intelligence, Wechsler Individual Achievement Test, Beck Youth Inventory, Behavior Assessment System for Children, Reynolds Intellectual Screening Test, and the Parenting Relationship Questionnaire. Provided clinical interviews with clients and their parents to compose comprehensive reports and diagnostic impressions for state licensed psychologists so the clients could be approved for CORE and IFI services. Interpreted test results to determine a person’s cognitive functioning and emotional functioning. Provide individual and group training to agencies and their staff on audit preparation, assessments, interpreting psychological evaluations, and individualized resiliency/treatment plans. Also provide individual and family counseling on a PRN basis.

GA Department of Human Resources- Gwinnett County November 2005 – December 2008

Social Services Protect and Placement Specialist

-Duties included supervising and investigating a caseload of 15-30 children with reports of physical, sexual, and emotional abuse and neglect. Worked on call shifts during the week and on a weekend rotation. Worked extensively with the court to help reunify children. Determined the level of risk of the reported families. Assisted with the intake unit as needed. Worked with the Georgia Sexual Assault Center and the Special Victims Unit of the police department. Referred families to resources in the community to help maintain the family unit. Trained new employees as a Certified Field Practice Advisor. Performed as a Lead Worker during a supervisor’s absence.

GA Department of Human Resources- Hall County September 2004 – November 2005

Case Manager Associate

-Provided interventions regarding family dynamics. Assisted ongoing, foster care and adoptions units with assistance. Investigated reports of alleged maltreatment and completed assessments and investigations within a thirty day time frame. Worked with court systems to reunify family units. Within a year I was promoted from Case Manager Associate to Case Manager. Received trainings on documentation and legal rights.

DeKalb County Board of Health August 2002 – December 2002

Health Educator Intern

-Worked independently and with a team to provide health education to underserved populations. Compiled an adult physical and nutrition resource notebook for small grant recipients. Worked as worked as an educational resource on nutrition and physical activity issues affecting the DeKalb County community. Supervised the implementation of the School Health Index into local public schools so they could have healthier lunches. Assisted with Peri-Natal Case Management. Assisted in the Secondhand Smoke/Clean Indoor Air campaign. Supervised and coordinated live remotes and promotions for Unite Georgia. Assisted in writing and awarding grants for tobacco cessation programs. Helped implement Smoke Free DeKalb which resulted in smoke free restaurants.

Affiliations/Certifications

-National Board for Certified Counselors-National Certified Counselor, Licensed Professional Counselors Association (LPCA-SAO), American Mental Health Counseling Association, Chi Sigma Iota- National Counseling Honor Society, Advisory Board, Brown Mackie College, CAFAS trained, Seven Challenges, CPI Certification, American Heart Association First Aid/CPR

Contact this candidate