Sr. Project Manager
Resume:
512-***-**** lgqdhx@r.postjobfree.com
Michael Garcia
objective
To obtain professional work experience in a IT environment while studying for IT certifications
Work of experience
April 2010 - June 2010 Volt (Harte-Hanks)
Tier 2 Technical Support Representative (BPOS-D)
Administered Sharepoint,Exchange Server 2007, Live Meeting and Office Communications Server on an enterprise-level
Primary means of communication were email but also included Inbound and Outbound calls to domestic and international data centers, all of which required a professional demeanor
Implemented advanced Active Directory/Powershell commands to manage archives, passwords, mail flow and permissions
November 2009 - March 2010 Time Warner Cable
Tier 3 Technical Support Representative
Entrusted with providing customers and field techs with superior assistance and troubleshooting steps for all tiers of service, including Internet, Cable, and Phone
Responsibilities included not only excellent tech support but first class billing and customer service as well
Expected to and excelled at meeting a mandatory sales quota for new services and add-ons every month
February 2009 - Febuary 2010 Telenetwork Austin, TX
Internet Technical Support Representative
Entrusted with providing expert technical support for hardware and software via telephone, email and remote access tools for various ISPs in a dynamic high call volume environment
Utilized personal and classroom experience to develop a high level of proficiency with Windows/Mac OS/Linux variants
Provided first time users with simple Outlook/Mac Mail/Thunderbird email setup and troubleshooting
Responsible for accurate data entry of customer records into various databases
Received raises due to exceptional performance
May 2008 - June 2008 Belcan Austin, TX
Assembly Worker (Integration)
Unloaded empty chassis and motherboards off freight trucks
Utilized power tools to secure motherboards and cables to chassis
Ensured quality assurance standards before sending off to next stage of production
February 2008 - May 2008 Batteries Plus Austin, TX
Sales Representative
Utilized basic soldering techniques to build and repair power tool battery packs
Demonstrated proficiency with various makes and models of watches for battery testing and replacement
Entrusted with accurately entering commercial and business data into company database
Provided expert customer service for all products
November 2007 - December 2007 Spherion Austin, TX
Assembly Worker
Assembled computer components from freight and organized for integration and production
August 2007 - November 2007 Target Austin, TX
Hardlines
Areas of Responsibility included hardware, toys, and electronics section of the sales floor
Provided empathic and knowledgeable customer service
Processed customer purchases at cash register as needed
Responsible for organizing and maintaining store displays
Unloaded new products from freight into store floor
Received raise for exceptional performance
January 2007 - March 2007 Fast Plumbing Austin, TX
Helper
Maintained and retrieved equipment for licensed plumber
Completed other tasks as instructed
November 2006 - December 2006 Coldstone Creamery Austin, TX
Cashier
Extensive customer service
Operated and maintained cash registers
Kept a high level of sanitary quality through out the store
August 2006 - November 2006 Bill Millers Barb-B-Q Austin, TX
[ Bus Boy]
Responsible for sanitizing entire restaurant
Assisted customer with seating arrangements
education
2003-2007 Manor High School Manor, Tx
High School Diploma
Extracurricular activities
Studying for a A+ certification, working out, keeping up with world events
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