IT Project Manager
Resume:
JOHN B. CADDELL
**** ******** ****** ***** *****, California 95051
************@*****.***
QUALIFICATIONS SUMMARY
Technically sophisticated, seasoned, and talented professional powered with broad-based experience in Project Management, IT Infrastructure, and Integrations. Well versed in directing successful IT departments and technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality while significantly reducing cost. Show paramount effort in delivering simultaneous, large-scale, mission-critical projects within the constraints of scope, time, and cost. Out-of-the box thinker and hands-on manager with keen expertise in leading, motivating, and coordinating global and local technical teams to provide innovative technical solutions and ensure total customer satisfaction. Extremely capable to multitask in globally competitive and fast-paced environment.
CORE STRENGTHS
- Project Management and Operations
- Global Rollout Strategy and Adoption Methodologies
- Outstanding Customer Service and Relation
- IT Integrations for Acquisitions/Divestitures/Startups/ Closures
- Leadership, Training, and Team Building
- Technical Support and Troubleshooting
- Budget Implementation and Cost Control
- Continuous Performance and Process Improvement
- Time Management and Prioritization
- Quality Assurance and Regulatory Compliance
- Analytical with Strong Organizational Skills
- Conflict Resolution and Decision Making
PROFESSIONAL EXPERIENCE
NATIONAL SEMICONDUCTOR ~ SANTA CLARA, CA: 1994–2009
A leading provider of analog-intensive solutions that differentiate customers’ products by providing greater energy efficiency, precision, portability, better audio and sharper images in electronic systems
IT SENIOR PROJECT MANAGER 2007–2009
Directed and coordinated daily activities of core team to refresh and consolidate collaboration suite of tools for all NSC. Assumed full responsibility in identifying collaboration feature requirements, developing phased rollout approach, and establishing global naming conventions. Instrumental in writing user guide training material and facilitating training classes to project team to develop their competencies. Handled all SharePoint site administration.
Notable Achievements:
- Appointed to lead SharePoint project by demonstrating consistent successes at global rollout projects and exemplary ability to learn new technologies quickly
- Conceptualized site hierarchy for all NSC organizations based on custom templates and created workflows with SharePoint Designer, which resulted in global adoption of SharePoint as a corporate tool for collaborative communications
- Improved corporate knowledge sharing and provided the Legal Team with easier document discovery process
- Provided expert oversight to WW rollout of Tablet PCs with OneNote improving design review meeting productivity by 40% and reducing travel costs by 15%
- Played a vital role in installing the 1st Notes Servers on Solaris which reduced cost of Windows-based servers and hardware by 25%
- Introduced Linux workstations for design engineers resulting in 20-40% decrease in time to market for new products
- Established and implemented the Common Engineering Environment (CEE) to standardize all hardware and software used by WW engineers; cut-down hardware costs for workstations and servers by 25%
IT INFRASTRUCTURE BUSINESS PARTNER TO DESIGN MANAGERS 2006–2007
Rendered 1st level support to all engineering design managers and provided customized training classes for engineers. Developed course material and facilitated training on new IT technologies and tools to design groups to develop their expertise and increase productivity through quicker problem resolution. Regularly communicated with engineer teams to stay abreast of new IT technologies and major projects.
Notable Achievements:
- Presided over a project to evaluate, implement, and complete global rollout of Tablet PC with OneNote application to 25 design centers under time and budget constraints
- Addressed IT issues impacting engineering projects and chip design tapeouts in a timely manner
- Resolved IT Maintenance schedules with engineering tapeouts conflicts while maintaining no delayed tapeouts
- Actively participated in weekly/bi-weekly design staff meetings to identify opportunities for improving engineering productivity
INTERNATIONAL DESIGN CENTER IT MANAGER 2000–2006
Spearheaded, mentored, and developed a staff of 10-15 system administrators in 17 international design centers. Determined staffing requirements: interviewed and hired replacement staff. Built and cultivated long-term quality relationships with all product line design center managers.
Notable Achievements:
- Achieved one week turnaround time for integration process of newly acquired design companies by developing and implementing new procedures and aligning them with core infrastructure teams thus minimizing the disruption of ongoing design activities
- Selected as IT representative to work with the New Business Development Team and other corporate representatives for all acquisition, startup, closure, and divesting endeavors; communicated progress of all projects to senior IT management
- Successfully completed four domestic and three international design company acquisitions, two domestic and three international new design center startups, three local and three international divestitures and four US and two international closures; obtained numerous recognition awards for demonstrating exemplary service
- Significantly reduced hardware acquisition costs and support expenses through introduction of Common Engineering Environment; led project to standardize all hardware and software used by US and international design teams; aligned all design team requirements and successfully negotiated a lower, single WW pricing for hardware and software with primary and secondary vendors through effective vendor management techniques
- Effectively decreased common support issues at WW design centers by creating new helpdesk ticket categories specific to design center personnel and establishing a comprehensive analysis process of ticket metrics to identify and eliminate repeating issues
- Eliminated confusion and minimized turnaround time to one week for equipping new hires with appropriate tools to begin working by developing a Lotus Notes application
- Earned a significant award for creating New Hire Checklist program that aligned efforts across multiple corporate division
IT INFRASTRUCTURE BUSINESS PARTNER TO PRODUCT LINES 1998–2001
Assisted product line directors and their business units to elevate engineer productivity through process improvement, problem resolution, and effective training on IT software. Conducted training to engineering staff pertaining to corporate applications at HQ & US Design Centers, including major rollout of Winframe and Lotus Notes. Rendered 1st level phone and e-mail support for corporate applications to all US-based engineers and WW engineers. Solidified profitable relationships with customers by providing superior customer service at all times.
Notable Achievements:
- Commended in centralizing all WW IT support staff for product lines and design centers into IT organization, which resulted in significant savings in product line payroll costs by 50% and improved alignment with corporate IT initiatives
- Served as a catalyst in introducing initial collaboration tools at National Semiconductor
- Greatly improved productivity while simultaneously reducing unnecessary travel expenses through implementation of NetMeeting and SameTime for internal and external collaboration as first such tools for the corporation
- Played a vital role in migrating all US-based engineers to Lotus Notes e-mail system and Winframe environment
PRIOR WORK EXPERIENCE
National Semiconductor, Santa Clara, CA
Senior Lotus Notes Administrator: 1996–1998 ~ Staff Systems Programmer: 1994–1996
EDUCATION
BACHELOR OF SCIENCE IN MATHEMATICS ~ Auburn University, Auburn, AL
PROFESSIONAL AFFILIATIONS
Member, Project Management Institute ~ Member, National Association of Photoshop Professionals (NAPP)
Member, Society of Field Inspectors (SOFI)
TECHNICAL SKILLS
OPERATING SYSTEM: Windows, Macintosh, MVS, VTAM, and NCP
SOFTWARE: MS Office, MS OneNote, SharePoint (MOSS 2007), DocAve, MS Outlook, MS Project, Visio, Lotus Notes, Solaris, RedHat Linux, Dreamweaver, Photoshop, NetMeeting, SameTime, GoToMeeting, Skype, and TSO
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