Project Manager Management

WAYNE PHIPPS, PMP, ITIL

**** ******* ******* **** • Angier, NC 27501 • Mobile 919-***-**** • *************@*****.***

Summary

Experienced Program/Project Manager with 18 years of Information Technology (IT) and business management experience in a wide array of industries and technologies - emphasis in vendor/partner management, product management, program/project management, and storage.

Direct strategic relationship building activities and communications programs that focus on the growth of Professional Services business through our partner eco-system and work closely with our global Practice Directors and Program Managers for partner programs on long-term strategic planning.

Goals/Objectives

My long term goal is to secure a senior program/project management position within a well established organization. With my 15+ years of program/project management experience, 7 years of partner/alliance management experience, and an extensive knowledge of the storage industry, I would bring a vast amount of expertise with me.

Professional Experience

Veritude (Fidelity Investments) December, 2011 – October, 2012

Program Manager

Managed the Network Center infrastructure buildout project – this consisted of 2500+ local associates moving from existing leased buildings to Fidelity-owned buildings plus an additional non-local business unit with specific infrastructure requirements

• PTR/FTR room design/build

o Network (both wired and wireless)

• Voice

o Admin (Avaya)

o Call Center (VDNA)

• Cellular/UHF coverage

• Audio/Visual/Digital signage

o Video conference rooms

o Mediascape rooms

o Multi-purpose rooms

o Presentation rooms

o Training rooms

• 3rd party vendor management

• Internal change management

Project Manager

Managed the worldwide NAC Implementation project for US, Canada, and Ireland – this initiative puts in place the process to depict minimum levels of authentication needed for a device/user to gain access to Fidelity’s enterprise network. Work included:

• Hardware switch conversion from Cisco to HP

• Code upgrades

• Configuration changes

• Database management

• Change management

• Testing/Certification

• Rollout

Ultra Electronics Airport Systems July, 2010 – February, 2011

Sr. Project Manager

• Managed the strategic and day-to-day operation of a $6.5 million Raleigh-Durham International airport Terminal 2 expansion project.

o Strategic

Recommendations for technology (virtualization, storage, etc.)

Process improvement

o Day-to-Day

Hardware/software/storage implementations

Resource management

Vendor management

Change management

• Global team members included:

o Ultra UK software development team

o Ultra US engineering team

o External subcontractors

• Responsible for managing the budget/financials of the entire project (Schedule of Values, Pay Applications, Change Orders, up channel reporting, etc.)

• Ensure all contract deliverables were completed on time to the customer’s satisfaction

• Negotiated pricing and all costs associated with the vendor purchase and installation of hardware and software components.

o Data center equipment

o Audio/Video/Digital Signage equipment throughout the airport

• Ensured all airport construction change management processes were followed.

Fast Lane Consulting & Education May, 2009 – July, 2010

Product/Project Manager

Product Management

• Responsible for the definition, development, documentation, implementation, maintenance, profitability, and marketing of the Cisco Unified Communications and Virtualized Data Center courses

• Communication with our vendor partners

• Ongoing communication with business units, product specialists, etc. in order to identify training needs that may lead to new Fast Lane training products

• Ongoing communication with training departments and content development teams in order to identify and launch new vendor developed training offerings (products)

• Ongoing communication with the vendor’s training department regarding the maintenance of existing products including modification of existing content (derivative works)

• Market analysis, suggesting new products as well as the integration of new products into our portfolio

• Coordination of pricing strategy

• Coordination of resources (internal instructors, partner instructors, contractors, remote labs, etc.) required for product definition and product development

Product Marketing

• Product descriptions and product marketing activities

• Product launch and ongoing management including public offering, remote labs, trainer readiness

• Providing input to enable ongoing communication with partners and customers

• Providing technical input to marketing brochures, web pages, course descriptions, product presentations, etc.

• PM support at trade shows

NetApp August, 2005 – April, 2009

Sr. Partner Development Manager

• Instrumental in the development/creation of the Contracted Delivery Partner and Authorized Professional Services Program within Professional Services

• Increased the company’s revenue growth by identifying, interviewing, and vetting new delivery partners (CDP) in my area (East/North Central/Canada)

• Track profitability margins of each vendor

• Direct accountability for the design and development of partner communications

• Devise relevant strategies for effectively communicating company initiatives, opportunities, and interests to the partner base

• Monitor and track quality of vendor’s services

Sr. Project Manager (Professional Services)

• Executed and maintained project management engagements and processes in the areas of: project schedules and quality management, communications management, resource management, cost management, risk management, change management, and data security/integrity.

• Reviewed scope with subject matter experts and consultants to ensure accuracy

• Drive and/or coordinate requirements gathering, architecture design, and implementation of proposed solution including installations, large-scale data migrations, data warehouse engagements, security controls, MS Exchange, SAP, Oracle, Siebel, Teradata, PeopleSoft, CRM, etc.

• Monitored/tracked each billable project in PSA (Professional Services Automation Tool)

• Hands-on skills in managing delivery of multiple complex networking and storage solutions – TCP/IP, firewall technologies, teleworker, data migrations, disaster recovery, business continuity, backup solutions, data duplication, failover, high availability, and security solutions

• Creation of technical and legal documentation – Project plans, Statements of Work (SOW), Request for Proposal (RFP), project deliverables, white papers, etc.

• Create and improve Professional Services processes from lessons learned

• Deliver projects on time and within budget

• Negotiate contracts with partners and Legal

• Identify, pull together, and drive project activities of teams and partner resources

• Manage project to time, budget and contracted deliverables (including planning, scheduling, milestone reviews etc.)

• Document “lessons learned” to review with PS management and update appropriate processes

• Coordinate with Business Operations to ensure Certificate of Completion is signed by customer and all necessary documentation is posted to repository for revenue recognition

• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.

Sr. Project Manager (Annual Spring Training Event)

Project management responsibilities for first annual technical conference for entire NetApp Professional Services Spring Training event – this included 6000+ attendees from all across the globe:

• Training Tracks

o 12 technical tracks

o 4 sales tracks

o 2 project/program management tracks

o 2 executive/management tracks

• Facilities

o Hotel

o Rooms

o Meals

o Network communications

o Transportation

Airline

Bus

• External Resources

o Speakers

o Instructors

o Trade show vendors

IBM – RTP, NC January, 1999 – August, 2005

Technical Project Manager (Telco Blades/BladeCenter)

• System level development of Blades/BladeCenter product line

• Create project plan and schedules

• Interface/coordinate with suppliers, development partners/OEMs, and all internal organizations to successfully meet milestones and brand objectives

• Project management of hardware/software development projects from conception through release:

System refreshes

Mechanical design

NEBS/RoHS compliance

Thermal/Seismic/ Emission

Firmware code releases

Regulatory compliance

Firmware code releases

Regulatory compliance

• Monitor and track projects progression to market

• Additional responsibilities include:

• Negotiating with external suppliers and vendors to resolve issues

• Change management

• Apply pressure, when necessary, to achieve objectives and milestones

• Constantly evaluating new/improved methods of streamlining processes

• Team motivation

Program Manager, 16-Way Upgrades

• Responsible for the design, development, and execution of an “IBM-unique” worldwide strategy for upgrading servers to 16-way

• Primary escalation path for customer issue resolution

• Oversee ongoing project management, resource allocation, and project staffing

• Monitored/tracked financials for senior management

• Track and document customers’ feedback for future opportunities and improve efficiencies

Technical Alliance Manager

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels – including those external to the organization

• Primary escalation path for customer issue resolution

• Project managing business partners and ISV’s through the software development life cycle of the IBM ServerProven program

• Increase revenue stream by educating ISV’s on how to recognize customer’s business and infrastructure IT needs and associate those requirements to the IBM xSeries server product line.

Program Project Manager

• Responsible for $250+ million/year program management of storage options in the IBM Mobile/Desktop/Workstation/Server arena. Program management responsibilities include managing products through the internal corporate lifecycle processes, development of product roadmaps, and achieving financial and schedule objectives from conception to launch. This allows the storage portfolio to be completely cycled every 6-10 months.

• Project leader of 3 global cross-functional development teams for marketing, manufacturing, procurement, quality assurance, and engineering to:

• Define the storage product portfolio

• Close all resource and budget issues

• Interface with cross-functional teams to coordinate benchmarking, testing & certification

• Bring the products to market on time and within budget

Nortel, RTP, NC June, 1997 – October, 1998

Project Manager

• Dedicated to Human Resources (HR) to project manage all their internal IT infrastructure projects.

• Single-point-of-contact for billable consulting services in global technology planning, application implementation (PeopleSoft), computer system selection and installation, and problem resolution of HR’s global enterprise system architecture from pre-site survey to transfer to Service & Support

• Primary escalation path for customer issue resolution

• Managed multiple large complex projects simultaneously – size ranged from $1M upgrade of their Sun database server to migrating servers to a clustering solution for redundancy. Software projects included SAP, Siebel, ERP, CRM, Oracle database, and various web-based HR applications using Primavera.

• Prepared detailed project plans and coordinated with cross functional teams all phases of the project including proposals, contracts, Statement of Work(SOW), change management, and execution of the plan.

• Ensured effective and timely communication within the global project teams

• Coordinate and facilitate with cross-functional teams all phases of the server commissioning, upgrade, decommissioning, & consolidation process. This included all software implementations.

• Recommend latest technologies to increase availability, reliability, and scalability – this included clustering, RAID configurations, disaster recovery, storage area networks (SAN’s), network attached storage (NAS), data security, and remote system management.

• Ensured IT infrastructure was running efficiently and securely – TCP/IP networking, firewall technologies, and data security/integrity. Equipment experience in Sun, HP, Cisco, Brocade, IBM, and NetApp

Tricord Systems, Inc., Plymouth, MN March, 1995 – October, 1996

Senior Technical Account Manager

• Prime interface between customer executive team and corporate liaisons. Main focus was to keep the customer happy by solving all hardware and software escalation issues as well as making recommendations to enhance performance and end-user satisfaction.

• Assigned project(s) to designated support staff on configuration, installation, and integration of Intel-based enterprise server solutions running Windows NT, Novell, and UNIX.

• Recommended improvements to storage system configuration – fault tolerance, redundancy, disaster recovery, storage area networks (SAN’s), network attached storage (NAS), and high availability (HA)

• Assisted Director of Customer Service in the design and features of new service strategies

• Designed, developed, and implemented a new corporate process which ensured a quality and successful server installation including pre-site planning, installation, and post-sales support.

• Improving revenue stream by advising and making recommendations to customers for system upgrades, service plan improvements, and training

• Trained and supported Resellers and field System Engineers on product line and service plans.

Memorex Telex Corporation, Raleigh, NC April, 1991 – March, 1995

OEM Program Manager

• Established a new relationship with an OEM server vendor to supply Memorex Telex with an enterprise server solution. This included helping with contract negotiations, developing and creating a pricing strategy, and creating marketing collateral.

• Managed sales forecasting and product fulfillment of OEM enterprise server product line.

• Collaborated and negotiated with both OEM senior management and internal upper management to establish and maintain a quality product for domestic and international markets.

Manager, Systems Engineers

• Managed a group of worldwide pre-sales Systems Engineers whose mission was to help with the planning and design of a viable customer solution

• Consulted and assisted field system engineers on server configurations, peripheral compatibility, operating system-specific questions, and competitive information.

• Primary escalation path for customer issue resolution

Skills

• Strong cross-functional team building and leader

• Excellent “people” skills

• Very adaptable

• Exceptional ability to “get the job done”, no matter what it takes

• Communication, communication, communication

• Very strong interpersonal and negotiation skills

• Ability to manage and facilitate multiple projects or tasks simultaneously

• Very persistent to accomplish desired tasks and/or milestones

• Team player

• Very thorough, detail-oriented, and proactive

Education/Certifications/Licenses/Recognition

• M.S., Computer Science

Hamilton University, Evanston, WY (2002)

GPA – 3.5

• B.S., Computer Science

Hamilton University, Evanston, WY (1996)

GPA – 3.5

• A.S., Computer Programming

Indiana Vocational Technical Institute, Terre Haute, IN (1984)

GPA – 3.8

• PMP certification (2002)

• ITIL certification (2009)

• Private Pilot

• Elected to the Manchester Who’s Who Registry of Empowering Executives and Professionals (2005-2006)

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