Construction Project Manager/Engineer
Resume:
Kenlyn M. Hooks
Sandy Springs, GA 30328
313-***-**** Email: ************@*****.***
CUSTOMER RELATION SPECIALIST/ CUSTOMER SERVICE REP
Technical/Computer Skills
MS Word BSTCAD Mapviewer
OPEDS MS Excel Autocad 10, 11, 14 & 2000, 2004, 2006, 2009
Microstation 8 MET^2
Professional Experience:
Customer Service Rep / Customer Relation Specialist (January 2010-April 2010)
Randstad Temporary Staffing Agency, Atlanta, GA
• Served as Contractor with Amerigas and Cherokee County DMV
• Call center answering phones to assist propane customers
• Provided routing assistance for customers with Amerigas such as accounts receivable and payable from customers, routing trucks to customer location for home propane gas services.
• Respond to customer complaints
• Driver License services administered through Cherokee County DMV by reviewing applicants' eligibility and qualifications in order to assure that drivers licenses and identification cards are issued in compliance with Georgia laws, departmental rules and established policies and procedures.
• Administers vision screening using the appropriate equipment to determine whether the applicant requires visual corrective devices by comparing test results with departmental requirements.
• Enters applicant information into the proper form so that the appropriate drivers license or identification card can be issued.
• Operates photo equipment by assuring that the focus is correct and the applicant is centered in the viewing lens in order to issue a clear and legible operators license or identification card.
• Performs incidental typing or keyboarding where accuracy rather than speed is essential.
Project Specialist (September 2007 – June 2009)
Byers Engineering Company, Atlanta, GA
• CAD Operator (Project Specialist for AT&T contract and AGL)
• Complex drafting assignments requiring application of standard CAD drawing techniques
• Day by operation with Microstation Version 8, BST CAD with utilizing Windows XP.
• AT&T Line replacement from copper to fiber, add and removing lines, updating AT&T list of lines by data entry and CAD Drawing built to concept.
• Determining LAN is aerial or buried with precise calculation from drawing exported by AT&T.
• Determining schematics for gas and pipeline for AGL.
• CAD Design of vertical, horizontal and multilateral oil, water and gas wells for AGL.
• Used Microstation V8 to modify and create CAD files for AT&T LAN residential lines in Georgia and Florida areas.
• Utilizing CAD Drawing to work on Mapviewer, to determine En-caps, RA terminals and SOPs.
• Created 3D models and detail drawings from part measurement using AutoCAD 2000.
• Conversion of manually prepared architectural drawings into Drawing (*.DWG) format
• Accessed Mapviewer for more detailed precise data for IPIDS, Source IPIDS and Distribution Area.
• Used MET2 logistics from Field Operator to determine RAs, SOPs and En-caps for AT&T Technical Engineers.
• Accessed OPEDS (AT&T system) to import drawing file back into AT&T system for accessibility for the Project Light Speed Project.
Assistant to Benefits Reps (February 2007-September 2007)
Personally Yours Staffing Temp. Service, Atlanta, GA
• Assigned temporary position with ADP TotalSource as a Temp Assist to Benefit Reps
• Assisted the Benefit Reps with duties including process employee benefits elections and processed STD/LTD.
• Disability claims (Life and Death claims), assisted with producing new hire benefits and eligibility package.
• Processed client adjustment to correct monthly invoices, process employee adjustment to correct employee paycheck.
• Assisted with filing, process benefit open enrollment package, audit employee benefit elections and process qualifying event.
• Confirmation statements and process termination on the benefits side.
Customer Service Representative (December 2003-October 2006)
Convergys (GM ONSTAR), Madison Heights, MI
• Served as an emergency service for assistant for OnStar customers.
• Provided routing assistance for customers such as roadside assistance with flat tires, gas, directions and/or emergency assistance.
• Able to activate disabled GM vehicles with OnStar system.
• Worked with 911 operators for each state OnStar customers traveled.
• Use of Window XP professional, Data Entry, Excel, internet access
• Deliver world class customer service and built customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Trained new hire employees with policy, procedures and OnStar software.
Cad Operator (February 2001-April 2002)
Control Crew, Hazel Park, MI
• Responsible for building CAD drawings based on information provided by customers and engineers.
• Prepared plans, coordinated engineering, permitted submittal processing, bided and estimated.
• Provided technical expertise and guidance in preparation and architecture of efficient datasets, layouts, work statements, drawings and delivery schedules.
• Provided CAD and drafting guidance to junior operators and TDP development procedures.
• Provided design review and improvements in interpreting and compliance with military drawing standards, to include; ASME, Global, and Contract. Requirements (CDRL, DID, and Digital Data Description).
• Assisted the Sr. Engineers in electrical designs, updating new & old prints from conception to construction. Utilized MS Windows, and Excel, made copies of prints, data entry etc.
Cad Operator (March 2000-February 2001)
DCT, Warren, MI
• Assisted the Sr. Engineers with drawings from conception to the final build.
• Created new prints leading into the final build by using my wiring skills to create print layouts for weld guns and robots, wiring layouts for enclosures, B.O.M updates and created new B.O.M as needed.
Electrical Cad Design (October 1999-March 2000)
Weldmation, Madison Heights, MI
• Assisted the Sr. Engineers with Chrysler, Ford and whirlpool designs from conception to the final build.
• Updated the old floor prints, worked projects that deal with weld guns, added and deleted robots from prints. Updated the B.O.M. electrical designs,
• Prepared and reviewed engineering plans, specifications, project schedules, designs, circuit diagrams, and estimates for construction and maintenance of power generation projects and related electrical systems.
Electrical Cad Operator (March 1998-September 1999)
Aerotek, (Jervis B. Webb & Siemens), Novi, MI
• Assisted the Sr. Engineers in updating new and old prints while utilizing my wiring skills to help design new enclosures, updated B.O.M.
• (Job assignment: Jervis B. Webb) and assisted the Sr. Engineers from conception to the final build.
• Updated new and old prints applying my wiring skills to help design new enclosures, updated B.O.M. to assist on conveyors and sensors layouts (Job Assignment: Siemens Electrocom).
• Designed and prepared engineering designs, plans, drawings and specifications.
• Designed and prototyper various analog and digital control circuits and systems. Projects included power supplies, high voltage pulsers, fiber optic cables, radar systems, and high speed comparator logic circuits.
• Responsible for initial coding development for the switched reluctance motor design project. Wrote and debugged assembly code that I had written on a variety of steering column test setups. Responsible for drafting bi-weekly progress reports.
REFERENCES AVAILABLE
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