Customer Service Manager
Resume:
REBECA REYES
EL PASO, TX *****
**********@*****.***
Summary of Qualifications
Honorably discharged US Marine Corps Vet. Skilled in, Food Service, Warehousing, Shipping and Receiving, Supply, with knowledge in the area of inventory of warehouse equipment. Experienced forklift operator. Have supervisory skills.
Work History
Nov 01, 2008 - Jun 01, 2010 United Freedom Associates - El Paso, Texas
Cook/Assistant Building Manager
Responsible for cooking Breakfast and Lunch meals for approximately 1,000 soldiers per meal always following recipe cards and insuring proper food preparation and sanitation procedures. After six months at the position of cook, I, was promoted to Assistant Manager and was responsible of overall supervision of building. My duties were, Monitoring compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities, Monitoring food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food was prepared and presented in an acceptable manner, Counting money and making bank deposits, Investigating and resolving complaints regarding food quality, service, or accommodations, Coordinating assignments of cooking personnel to ensure economical use of food and timely preparation, Scheduling and receiving food and beverage deliveries, checking delivery contents to verify product quality and quantity, Monitoring budgets and payroll records, and reviewing financial transactions to ensure that expenditures were authorized and budgeted, Maintaining food and equipment inventories, and keeping inventory records, Scheduling staff hours and assign duties, Establishing standards for personnel performance and customer service.
Aug 26, 2007 - Nov 08, 2007 L-3 Communications - El Paso, Texas
Warehouse Helper
As a warehouse helper my duties included: shipping and receiving, loading and unloading merchandise, forklift operator, Receiving and counting stock items, and recording data manually or using a computer, Packing and unpacking items to be stocked on shelves in stockrooms, warehouses, or storage yards, Verifying inventory computations by comparing them to physical counts of stock, and investigating discrepancies or adjust errors, Storing items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas, Marking stock items using identification tags, stamps, electric marking tools, or other labeling equipment, Cleaning and maintaining supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations, Determining proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities, Keeping records on the use and/or damage of stock or stock handling equipment, Examining and inspecting stock items for wear or defects, reporting any damage to supervisors, and Providing assistance or direction to other stockroom, warehouse, or storage yard workers.
Jun 14, 2004 - Jun 03, 2007 Cantu Services - El Paso, Texas
First Cook
Cooked for approx. 1,600 soldiers per meal at McGregor Range and was responsible for inspecting and cleaning food preparation areas and equipment, ensuring food was stored and cooked at correct temperature, ensuring freshness of food and ingredients by checking for quality, turning and stirring foods to ensure even cooking, seasoning and cooking food according to recipe, baking, roasting, broiling, and steaming meats, fish, vegetables, and other foods, washing, peeling, cutting, and seeding fruits and vegetables to prepare them for consumption. After three months at the position of Cook, I was promoted to "First Cook" and was responsible for the supervision and production of meals, checking the quality of raw and cooked food products to ensure that standards were met, monitoring sanitation practices to ensure that employees followed standards and regulations, checking the quantity and quality of received products, ordering or requisitioning food and other supplies needed to ensure efficient operation, supervising and coordinating activities of cooks and workers engaged in food preparation, inspecting supplies, equipment, and work areas to ensure conformance to established standards, determining how food should be presented, and create decorative food displays, instructing cooks and other workers in the preparation, cooking, garnishing, and presentation of food, estimating amounts and costs of required supplies, such as food and ingredients, collaborating with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.
May 03, 1999 - Jul 25, 2003 United States Marine Corps - Texas
Supply Clerk/ Food Service Specialist
Two years experience as a Supply Clerk/ Stock Clerk my duties included, warehouse inventory, posting orders of short supply items and maintaining stock accountability through the establishment, filing of supply records and other important documents, shipping and receiving, loading and unloading merchandise, forklift operator, receiving and counting stock items, and recording data manually or using computer, packing and unpacking items to be stocked on shelves in stockrooms, warehouses, or storage yards, verifying inventory computations by comparing them to physical counts of stock, and investigating discrepancies or adjust errors, storing items in an orderly and accessible manner in warehouses, supply rooms and other areas, marking stock items using identification tags, stamps or other labeling equipment, cleaning and maintaining supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations, keeping records on the use and/or damage of stock or stock handling equipment, examining and inspecting stock items for wear or defects, reporting any damage to supervisors.
As a Food Service Specialist my duties included, preparing breakfast, lunch and dinner for approximately 1,500 marines per meal, cleaning and inspecting galley equipment, kitchen appliances, and working areas to ensure cleanliness and functional operations, of operating large-volume cooking equipment such as grills, deep-fat fryers and griddles, of cooking food according to menus, special dietary or nutritional restrictions, or number of portions to be served, of cleaning, cutting and cooking meat, fish, or poultry, of cooking and packaging batches of food such as hamburgers and fried chicken, which were prepared to order, of washing pots, pans, dishes and utensils, and baking breads, rolls, and other pastries.
Oct 01, 1998 - Apr 01, 1999 Toro Irrigation - El Paso, Texas
Production / Assembly Worker
Production of lawnmowers and leaf blowers.
My duties included: Assembling of yard equipment, keeping track and/or separating damaged parts, monitoring the production line, watching for problems such as pile-ups, and jams, inspecting and removing defective products and packaging material, removing finished packaged items from machine and separating rejected items, counting and recording finished and defected packaged items.
Education
Andress High School - El Paso, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Computer Skills
Typing Speed: 40 Words Per Minute
Database Software (Oracle, Access, etc)
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Personal Computers
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
MS Word, Excel.
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Excellent ( Read Write Speak)
Additional Skills
Warehousing; Labeling work; Loading and unloading; Food preparation; Specialty restaurants; Warehouses; Personal computing work; General clerical work; Fluent bilingual Spanish & English.
Driver's License
Class C - Standard Driver's License
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