Customer Service Sales

MARCOS ALMENDARIZ

*** ******* *****, ******, ** *5630

916-***-**** lfi809@r.postjobfree.com

OBJECTIVE

IT technical position where I can use my education, technical abilities, and creative thinking to ensure that a company’s internetwork runs on all four cylinders.

HIGHLIGHT OF QUALIFICATIONS

• Proficient in LAN and WAN internetwork protocol

• Strong knowledge of Linux OS and Windows Server 2008 R2

• Pursuing CCNA certification

• Strong knowledge of Microsoft Office Products

• Develop solutions and document procedures according to company’s guidelines

• Several years of leadership and management experience

• Strong sales and customer service background

• Excellent analytical and multi-level technical problem-solving abilities

• Good verbal and written communication skills

• Work well under pressure and able to independently resolve escalated issues

• Excellent time management

• Organized and detail-oriented

• Bilingual (fluent in Tagalog)

EDUCATION

Associate of Science, Information Technology – Computer Network Systems (3.9 GPA to date)

ITT Technical Institute, Rancho Cordova, CA

Graduation: November 2011

• 3.9 GPA to date with highest honors

• Perfect attendance

Associate of Arts, General Education

Sacramento City College, Sacramento, CA

Graduation: May 2008

Related Course work:

• Computer Programming

• Database Development

• Network Standards and Protocols

• Server 2008r2

• Operating System: Linux, and Windows

Completed Projects:

• Received an A in my Routing and Switching projects

• Earned an A in a Linux server setup

• Received an A in SQL project

• Earned an A in Python Programming project

• Contestant winner of a prose style writing as sophomore in college

WORK EXPERIENCE

12/11-Present PACT-ONE Solutions Henderson, NV

IT Professional

• Developed business strategy for sales and marketing

• Applied product knowledge and proper application based on market trends

• Assisted and trained co-workers on complex computer programs

• Maintained network updates

• Charged with building new hire computers, and setting up static IP addresses

• Investigated file discrepancies and prepared resolutions

• Coordinated multiple projects and met deadlines under pressure

• Independently analyzed complex client information

• Proficiently utilized multiple sensitive computer programs

12/10 -11/11 California State Lottery Sacramento, CA

IT Help Desk Support

• Follow specific imaging deployment protocol for the California State Lottery

• Proactively resolve client issue, and assess overall performance to ensure quality

• In Active Directory made GPO changes based on managerial requests

• Implement vast knowledge of differing computer software to staff as needed

• Utilization of remote access, or daemonware for remote assistance

• Apply Window Server 2008 knowledge

• Exercise Linux programming knowledge

• Frequently use my second language

• Maintain a perfect attendance record

• Develop solutions and document procedures according to company’s guidelines

5/09-Present Almendariz Plumbing Systems San Diego, CA

Plumber Apprentice (on-call)

• Train under journey-level plumbers and assist with new construction and remodeling projects

11/08- 11/2010 Almendariz Engineering Sacramento, CA

Auto Cad Engineer

• Developed and designed traffic safety zone maps utilizing Auto Cad

• Apply state laws and regulations in developing construction zone drawings

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