Warehouse Distribution Manager
Resume:
Zeeshan Masroor
Houston, TX *7014
*********@*****.***
Objective:
Broaden my professional Supervisory/Management skills to give consistent and reliable performance in the industry by contributing towards the progress of the industry in general and the company in particular with my existing and continually enhancing skill sets and expertise gained from the work experience of eight years in the warehouse industry.
Professional Experience:
1. Employer: United Parcel Service.
Position: Warehouse Distribution Manager/Supervisor
Duration: Sept 2003 – Present
Responsibilities:
• Monitoring and improving customer service quality and reporting on key measures like weekly customer service key performance indicator.
• Supervision and time management of 20 direct employees.
• Direct the design and implementation of operating procedures, processes and participate in continuous improvement initiatives
• Performance management of customer service offices to meet KPIS’s and budgets and cross checking required paper work needed by the UPS drivers in regards to Hazmat information in compliance with transportation logs of various cities and states around the world.
• Develops and executes medium and long term planning for United Parcel Delivery system in line with strategic requirements.
• Identify delivery failures to meet SLA and suggest process improvement/effect resolution proposals to occurring issues.
• Provide project opportunity scope leadership, identification of technical content and delivery strategy
2. Employer: Professional Electric Services
Position: Administrative Executive.
Duration: May 2000 - Sept 2003.
Responsibilities:
• Liaise with the Service team and clients regarding job progress and queries, as required.
• Receive and Electrical Service reports with job information and ensure specialized paperwork is complete, accurate and submitted.
• Undertake Service and Project invoicing in a timely manner and in accordance with Company and client procedures.
• Assist with the maintenance electricians work order spreadsheets and databases.
• Manage the recruitment cycle of electricians including conducting reference checks.
• Facilitate the human resource functions within the company including assisting with recruitment and overseeing employee remunerations.
• Facilitate special projects by organizing and coordinating information and requirements, planning, arranging and meeting work schedules and monitoring results.
• Purchase materials by obtaining requirements, negotiating price, quality, delivery, reconcile and approving invoices.
3. Employer: Sand Liquors, Inc.
Position: Store Manager.
Duration: June 1995 - Sept 2000.
Responsibilities:
Providing administrative support to other managers and ensuring that assigned tasks are completed.
Inventory responsibilities and placement of orders on various merchandise.
Hiring, training and termination of all employees; customer service.
Annual certification by the City of Houston Health Department and TABC.
Professional Skills:
Strong organizational and administrative skills
An ability to coach, develop, manage and motivate assistants.
Ability to work in a team environment.
• Bilingual English/Hindi (Urdu)
Education:
2008-2011 North Harris College
Business/Accounting
1999-2000 Universal Technical Institute Houston, TX
A+ Certification
1993-1997 Aldine Senior High School Houston, TX
High School Diploma
Personal Strengths:
Experience handling stressful situations and resolving issues on time
Excellent organization and planning skills on projects of various sizes
Excellent ability to resolve technical problems
Excellent communication and analytical skills.
Available to work flexible hours including after-hours work and overtime
*References will be provided upon request
Contact this candidate