Customer Service Administrative Assistant

Gisselys Polanco **** Walton Avenue Apt. *B Bronx, NY 10453

Cell :646-***-****

********-*******@******.***************.*** Education: Berkeley College, New York, NY Candidate for Bachelor of Science Degree Major: Criminal Justice Expected Graduation Day: Summer2012 Experience June 2011- Present Berkeley College New York, NY Administrative Assistant Provide Assistance to the Chief Operating Officer of campus and perform tasks under his directions also distributed important documents across the campus Responsible for ordering and the distribution of supplies throughout the campus In charge of assisting faculty with copies in the Faculty Service Center Carry out data entry operations to record details of progress made by the projects Verify documents for accuracy, completeness and compliance Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries

July 2011- Present Kenneth Cole New York, NY Associate/Store Support Responsible for charging customer purchases, as well as maintained a clean work area Responsible for answering phone calls to provide information about company products Responsible for solving customer's complaints Priced and organized merchandise Responsible for handling all cash intake

June/2010 – Jan/2011 Chipotle Mexican Grill, New York, NY Crew Member In charge of accepting credit and cash transactions in addition to refunds when required Responsible for answering phone calls of customer to provide all the information regarding products. Ensured excellent customer services Maintained a clean and neat workstation Completed daily tasks and expectations

Dec/2008 – Jan/2010 TGI FRIDAY’S New York, NY Crew Member Greeted and welcomed customers as they entered and exit restaurant Provided excellent customer service in a fast paced environment Ensured customer satisfaction with food and services Trained 2 new employee

Licenses: 16HR & 8HR Security Guard License Languages: Speak Spanish and English fluently, understand Italian and French. Skills: Proficient with MS Word, MS Excel, MS PowerPoint, MS Access, and internet savvy.

References furnished upon request