Customer Service Management

Jessica L Villa

**** * *****

Chicago, IL ***39

Phone: 1-773-***-****

Cell: 1-872-***-****

E-Mail: **********@*****.***

Professional Summary

Shift Leader with 5 years experience. Areas of expertise include customer service, distributing products, decision making, handling complaints,team work, training,selling, adapting new procedures.

Core Qualifications

● Demonstrated ability to interact ● Strong verbal communication

effectively with senior ● Quick learner

management ● Extremely organized

● Excel in Customer Service

● Data management

Experience

June 2011 to Subway Sandwiches

Current Chicago, IL

Shift Leader

Developed new process for employee evaluation which resulted in marked

performance improvements. Monitored multiple databases to keep track of all

company inventory. Worked directly with clients and management to improve

sales.

Education

Still Attending Triton college

Rivergrove, IL, US

Liberal Arts

2008 Chicago Academy HighSchool

Chicago, IL, US

References

Araceli Leon - 1-708-***-****

Lizzette Paz- 1-773-***-****

Bhavin Patel - 1-708-***-****

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