customer service

Gary Decker

*** ******* ***.

Altamonte Springs, FL

32714

407-***-****

********@*****.***

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Abilities

23 years of Airline customer service

18 years Management experience

Excellent written and verbal communication skills

Extremely productive in a fast paced, high stress environment

Team oriented

Employment History

11/2010-12/2010 United Parcel Service (UPS), Longwood Fl.

Driver Helper (seasonal)

Delivered packages to residential and business customers.

10/1989 – 06/2009 PrimeFlight Aviation Services, Orlando International Airport

General Manager

Managed skycap accounts for multiple airlines

In charge of baggage handling contract for the Greater Orlando Aviation Authority

Reponsible for staffing, daily operations, wheelchair and hazardous material training

Provided 24 hour customer service throughout Orlando Intl’ Airport

07/1986-12/1989 Page Avjet, Orlando International Airport

Ramp Agent

Loaded bags, cargo and mail for multiple airlines.

Lead Agent for 2 years.

Proficient with all ground equipment and operations.

Education

Valencia Community College Orlando, FL

Associates Arts Degree, 1995

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