Oracle Service

Wael Raafat Saad

*th October

Egypt.

Phone: 010********

E-Mail: ****.******@*****.***

Career Overview

Career Objective

I am seeking a challenging career that will fully utilize my academic background, and further develop my technical skills.

Qualifications

Java

J2me

SQL

C#

VB

SOA

BPEL

OSB

BPM

WebLogic

AIA

OESB

FMW 11g

Work Experience

1-1-2007 to 28-2-2011

Integration Senior Support Engineer

To manage and resolve Service Requests logged by customers (internal and external) on Integration related issues and contribute to proactive support activities according to product support strategy and model; Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards; Reducing escalations; Contributing to Knowledge Management content creation and maintenance; Working with development on product improvement programs (testing, BETA programs, etc.) as required; Operating within Oracle business processes and procedures; Respond and resolve customer issues within Key Performance Indicator targets; Maintain an up-to-date and in-depth knowledge of new products released in the market for the given competency; Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.

Have been awarded EMEA - Integration Top Performer Q4/FY08 Job Description: Senior Orac.

1-6-2006 to 31-12-2006

J2EE and Integration Developer

Teamcenter adapter to IBM's WebSpahre and WBI server Description: participated in developing a connector application that communicate between Team Center and SAP for HONDA Motors.

Tools: J2SE,Oracle DB,WBI(websphere business integration server ), Web services, RMI,BPEL.

Oracle www.Oracle.com.

1-4-2004 to 30-9-2005

Web Developer

Car Service Center Description: a web application that manages the internal process of a car service center and the online customer services, it can be applied to any kind of business Tools: ASP, UDBDB2, SQLServer, HTML, JavaScript, CSS, JSP and Servlets, J2EE, WebSpahre Application Server based on the MVC model.

Education Management System for IBM Venezuela Description: a web application that manages the training process including all the related parties such as the main training provider authorized training centers, instructors and trainees.

Tools: UDBDB2, J2EE, WebSpahre Application Server based on the MVC model and Struts Framework Intercom Entreprises www.intercom.com.eg Job Description: J2EE Developer.

From 1-10-2005 to 30-5-2006 Projects Achieved: Skills Management Program Description : a web application that manages the human resources's skills Tools: UDBDB2, J2EE, WebSpahre Application Server based on the MVC model.

Credit Administration System.

2011 to 2012

VodaFone Egypt: Oracle SOA performance tuning and upgrade plan.

Etisalat AbuDhabi: iAS upgrade to Weblogic.

Etisalat AbuDhabi: OID 10g upgrade to OID 11g.

Mashreq Bank Dubai: FlexCube infrastructure deployment.

VodaFone Egypt: Weblogic troubleshooting and JMS migration African Banking Group: Weblogic performance tuning.

Education and Training

July 2003 University Mansoura University,

University Degree Bachelor of Commerce,

IBM 512 [DB2 UDB V7.1 User] October 2004 IBM [DB2 UDB V7.1 Database Administration for UNIX, Windows and OS/2] January 2005 Oracle 1Z0-311 Oracle Application Server 10g Administration Feb. 2007 Oracle BPEL process manager March 2007 UK Oracle University SOA Suite 10g High Availability, Capacity Planning, and Performance Tuning Oct 2007 Germany Oracle University SOA 11g Foundation Training Munich December 2009 Oracle WebLogic Server Advanced Administration Oracle University 2010 Oracle Service Bus 11g: Design & Integrate Services Oracle University 2010 Oracle Exalogic Elastic Cloud X2-2 Install and Maintenance Ed 1 Scotland, Oracle Solutions Center 2011 Oracle WebLogic Portal 10g R3: System Administration Ed 1 Oracle University 2011 Implementation Certified Expert Oracle Service Oriented Architecture Infrastructure May 2012

Additional Information

Personal data

Date of Birth 5/4/1982

Nationality Egyptian

Military Status Exempted Marital Status Married

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