Customer Service Representative

Nashae Jones

***** *** *** ** *******, VA *****

Phone: 757-***-**** Email: ********@*****.*************

Account Manager (Capital One) 11/2011-Current

n Identified written-off accounts

n Required to identify, assess, and resolve issues/problems within recoveries

n Managed a portfolio of accounts over 3.5 million dollars

n Monitored and supervised the recovery of outstanding receivables

n Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines

Customer Service Representative (Geico) 01/2007- 12/2010

n As a customer service representative I routinely handled as many as three hundred customers a day. My main goal was to retain our valued customers and to help them reach a maximum level of satisfaction.

n Was an integral part of the new attendance and leave system ASPECT

n Helped retain the single parent demographic by heading up the School Days Program

Education

Old Dominion University 2002-2010

Bachelor of Arts, English

Overall GPA: 3.51

Skills

Computer Proficient in the Microsoft Suite; 45 WPM

Communication Good written and verbal presentation skills, presented papers at two different conferences

Reliability Maintained excellent attendance for both school and work

Honors/Awards

Golden Key International Honor Society Member

Phi Kappa Phi Honor Society Member

Tau sigma Honor Society Member

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