Customer Service Manager

Christina L. Aquilino ************@***.*** (***)**0- 9980

** *. ********** ***. **. Ephraim, NJ 08059

Professional Experience

General Merchandise Coordinator 2005 - Present

University District Bookstore (Rutgers University, Camden County College, and Rowan University at Camden), Camden, New Jersey

• Manage merchandise purchasing function for busy college bookstore.

• Use knowledge of customer needs and buying trends to make recommendations regarding imprinted merchandise offerings.

• Use buying trends information to place orders for clothing, gifts, snacks, beverages and accessories departments; work with vendor representatives of Fortune 500 companies; receive and place special orders for computer hardware and software and other items

• Ensure prompt delivery and receipt of merchandise shipments, verifying quality and quantity of shipments, applying security tags and updating inventory database; convert wholesale prices to retail prices according to the agreed mark-up.

• Supervise store associates, providing guidance with setup of merchandise displays; verifying schedule coverage and adjust as necessary; Open and close store, maintaining physical security of premises; verify cash drawer balances at beginning and end of day.

Assistant Department Manager 1998 – 2004

C.A.P.A.S.(Creative And Performing Arts Supplies)-Rental Department

• Supervise orders for individuals, companies, local government, and organizations; Worked with customers such as many local school districts, the Mummers, the Pennsylvania Ballet, and many others.

• Create visual displays to cross merchandise rental and purchase items; Participated in all areas of theater productions such as lighting, make-up, wigs, costumes, shoes, and props.

• Cleaned, repaired and prepared all rental merchandise for next rental.

Career Summary

• Retail manager with ability to adapt to changing demands of the workplace and do what is necessary to get the job done

• Knowledgeable regarding imprinted merchandise (clothing, gifts and accessories) and computer hardware and software purchasing

• Dedicated and dependable employee; Provide excellent customer service to a wide variety of customers

Education

• Keller School of Management

Masters degree Human Resource Management

Devry University, Addison, IL

• Bachelor of Science in Technical Management

Concentration: Small Business Management and Entrepreneurship

Dean’s List (2008-2009)

Computer Skills

Microsoft Word, Excel, Power Point

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