Night Auditor

Marie Smalls

**** ****** ***** **** *** ***

Charleston, SC 29414

Cell 704-***-**** Email: **********@*****.***

JOB OBJECTIVE

Night Auditor position at a reputable hotel where I can apply my strong guest service and auditing skills while utilizing over 5 years of customer service and hospitality management.

WORK EXPERIENCE

Verizon Wireless Charleston, SC 1/05-6/10

Customer Service Representative 1/05-7/08

Customer Service Supervisor 7/08-6/10

Share knowledge and experience with others. Motivate and coach others to do their most productive work. Meet performance objectives. Resolve complicated issues with ease.

Project Manager for 2009 “Sense of Urgency” center initiative.

Exceed year end performance results for 2005-2008.

Renaissance Marriott Hotel Charleston, SC 12/03 – 1/05

Night Auditor 12/03- 4/04

Perform night audit operations to ensure the maintenance of financial controls, and compliance with hotel

standards. Coordinate with other departments to ensure quality service is provided to all guests.

Front Desk Supervisor 04/04- 1/05

Responsible for successful daily operations of the hotel, front desk, bellman, valet, and transportation departments. Balance guest satisfaction and effective business management. Ensure each team meets or exceeds guest service expectations and ensure team members work well together.

Managed Front Desk Makeover

Courtyard by Marriott Charlotte, NC 6/03-12/03

Night Auditor

Perform night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments to ensure quality service is provided to all guests.

Marriott City Center Charlotte, NC 1/01- 6/03

Front Desk Representative

Process all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Supply guests with directions, information regarding property services, and local areas of interest.

Increased Marriott Rewards member enrollment by 3% in 2004

Earned the Stellar Award in 2002

EDUCATION

Johnson C. Smith University Charlotte, NC

BA, Psychology 12/03

Ronald E. McNair Scholar

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