Engineer Network
Resume:
Bob Ketterhagen
Cary, NC. *****
***@***********.***
Credentials:
Knowledgeable and experienced Sr. Network Engineer/ Architect with more than 14 years of diverse and in-depth industry experience in data networking including: network design, network deployment and implementation, network infrastructure management, network management systems, and team building and leadership.
Customer-focused, dedicated, and committed professional with a proven record of providing technical leadership, direction, and results to grow and enhance clients’ network infrastructure to support current and future requirements while enabling and maintaining effective operations.
Relevant Experience:
● 12 years of network infrastructure engineering, design and implementation.
● 7 years VOIP infrastructure design and implementation.
● 14 years multivendor routing and switching.
● 12 years multivendor PTP and PTMP wireless and wireless backhaul design and implementation.
● 5 years embedded linux developer and 2 years Gentoo linux developer experience specializing in linux kernel hardening and security.
● 5 years Tellabs BPON, Alcatel/Tellabs GPON design, implementation and maintenance.
● 5 Years Cisco UBR, Motorola BSR, HCNA and HPNA design, implementation and maintenance.
● 5 Years multicast video system design, testing and implementation with Myrio, Minerva, MFH3 utilizing Multicast routing and switching, PIM, IGMP.
● 5 Years maintaining and implementing Cisco ASA l2l ipsec and VPN devices and tunnels with Radius and TACACS authentication.
● 14 years network monitoring and tools implementation experience including Netcool, HP OPSWare, Solarwinds, Intermapper, Nagios, Cacti/RRD, MRTG, and various vendor EMS systems such as Tellabs Panorama, Alcatel AMS 5526 and 5520, Alcatel SAM, Cisco BACC, Incognito Fastflow.
● Proficient in Linux and Unix, Bash shell scripting and server implementations of DNS, WHOIS, DHCP, Apache, MYSQL, PGSQL, Oracle and SSH.
● Proficient in advanced network troubleshooting and problem identification leveraging icmp, traceroute, and packet capture/ deep packet inspection and analysis using tools such as Wireshark, tcpdump, and public looking glasses.
● Proficient in network device configuration of leased lines, ATM, Clear channel, DS1, DS3, OC3, OC12, OC48 and Metro-Ethernet.
● Skilled in high availability Network design and configurations utilizing protocols such as: HSRP, LACP, MPLS, VPLS and dynamic routing protocols: eBGP, iBGP, OSPF, EIGRP.
Accomplishments:
● Designed, deployed, grew, and maintained a robust service provider network infrastructure which today supports over 100k services across 39 states. Voice, Video, and Data service availability metrics are continuously above .9997 on a monthly basis and exceed all public utility commission requirements. Current Month (March 2011) is less 2.5% troubles per 100 customers.
● Maintained RADB objects, Whois, ARIN Justifications, IP space and BGP sessions for all network infrastructure in all interconnected points of presence in Miami, Atlanta, Gulfshores, Charlotte, Houston, Las Vegas, Los Angeles.
● Developed and created the design rules and configuration templates for all circuit orders and deployments across the National infrastucture with which end user voice, video, and data services are provided.
● Reorganized and reconstructed the Connexions Network Operations Department under the supervision of Senior Vice President of Operations. Established and Managed the Tier 3 team and created inter-departmental escalation processes between the different customer support and provisioning groups.
● Established Connexion’s subscriber Provisioning Department which included all standard operational procedures, processes, configuration templates, and technical support documents and escalations process.
● Collaborated across departments to design and implement Connexion’s first IPV6 dual stacked router configurations for IPV6 interop testing in preparation for IPv6 deployments.
Professional Experience:
Director of Technical Operations, Connexion Technologies: October 2009 to Present.
● Established and matured the Tier 3 engineering team as the go-to Subject Matter Experts in all aspects of the network operating infrastructure.
Senior Network Engineer, Connexion Technologies: December 2007 to October 2009.
● Technically and organizationally facilitated and enabled the explosive growth of Connexion’s infrastructure. Responsible for the design and deployment of 85% of Connexion subscriber properties.
Architecture and Design of Connect Engineering, Connexion Technologies: May 2007 to December 2007.
● Designed and deployed the access network s that Connexion currently uses for properties to interconnect to the core network.
Senior Network Engineer, Epproach Communications 2004 – May 2006.
● Creatively designed and implemented a city-wide Fixed Wireless Network leveraging city structures and towers to provide business class IP data services to Savannah, Ga. Wireless connectivity of this network extended 17 miles to Tybee Island and 25 miles to Ossabaw Island using unlicensed fixed wireless technologies.
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