Customer Service Technician

William Ketchum 540-***-****

*** *********** **. **************, ** 22401 **********@*******.***

Objective

Securing a career position in which I can exercise my experience and acquired skills to provide technical support and troubleshooting to meet customer needs.

Profile

• Familiar with Linux, MS-DOS, Microsoft Windows and applications.

• Knowledgeable in PC setup and installation, as well as setting up networks, firewalls, routers, switches, etc.

• Experienced in system-operations, training, and customer service.

• Years of experience meeting technical needs for my church (computers, networking, audio, display).

• Assembled many computers from spare parts.

• Skilled in trouble shooting network and OS issues.

Employment

Micron Technology, Inc, 9600 Godwin Drive Manassas, VA 2006-2010

Photo Manufacturing Technician

• Operate production tool

• Notify Equipment Technician of incorrect tool functions

• Track target work for increased tool functionality

• Evaluate tools and give input to maintain and increase performance

MYEYEDR., 7367 Atlas Walk Way Gainesville, VA 2005-2006

Optician/Sales

• Manufactured eyewear

• Dealt directly with customers

Drs. May, Hettler & Associates, 9150 Key Commons Court Manassas, VA 2001-2005

Lead Optician

• Managed other opticians in my office

• Responsible for ordering of supplies for all 7 of the May and Hettler offices

• Oversaw regular maintenance of office and equipment

Lenscrafters, Concord, NH 1998-2001

Lead Lab Technician

• Responsible for operations of the entire lab, including equipment repair and maintenance

• Duties included ordering of lab supplies and reconfiguration of lab

Education

The Art Institute of Pittsburgh, Pittsburgh, PA 1996

Major: Industrial Design Technology

• Courses included: product development, robotic fabrication, computer animation

References

Available upon request

Contact this candidate