Customer Service System

Jeffery M. Willman

*** ****** **** ****** ********, FL 32779 407-***-**** *********@*****.***

OBJECTIVE:

Seeking a position to use my technical experience as a System Programmer/Administrator in a multi-platform environment supporting operating systems and enterprise application software.

PROFESSIONAL PROFILE:

More than 18+ years experience in the design, installation, maintenance and support of

operating system software in the financial, manufacturing and government institutions.

Proven ability in mentoring and coaching employees to enhance their technical and analytical

skills. Demonstrated ability in assessing, organizing and managing multi-task activities and

providing problem resolutions and process improvements. Dedicated in providing both internal

and external customer service excellence. Certified with BMC Software as a BMCS-CE Control-M

for Distributive Systems.

AREAS OF EXPERIENCE:

IBM Mainframe OS Enterprise Scheduling Auto Operations

AS/400 Enterprise Monitoring Oracle Database

Sun Solaris CICS/TS (MRO and standalone) Sybase Database

AIX WebSphere MQ Messaging CICS/COBOL

Microsoft Windows Servers RACF Security REXX Language

EMPLOYMENT EXPERIENCE

Control-M Systems Analyst II November 2010 – March 2011

Contractor Blue Cross Blue Shield of Florida

Jacksonville, FL

• Established Enterprise Scheduling procedures and processes for scheduling definitions.

• Developed workflows with scheduling manager and production control coordinators to standardize the scheduling definitions life cycle from the test environments into the production environment.

• Collaborated with quality control team, project managers and developers to structure definition standards and scheduling features to develop and deliver sound and stable definitions into the production environment.

• Integrated external applications with APIs to provide event scheduling.

• Reinforced IT management expectations to lower production implementation errors, reduce manual scheduling interventions, reduce recovery times from errors and provide sustainable SLA’s by implementing these procedures and processes.

Jeffery M. Willman

312 Forest Park Circle Longwood, FL 32779 407-***-**** *********@*****.***

Sr. Systems Programmer / January 2000 – October 2010

Sr. Systems Administrator CHEP International

Orlando, FL

• Responsible for the SDLC of the Global Enterprise Scheduling and Messaging systems across UNIX, Intel and MVS platforms.

• Collaborated with the Business Analyst, Unix and Intel administrators, application development, Global Production Management and IS executive leadership teams to provide the technical design, maintenance, development and 24/7 global support with these systems.

• Provided documentation and mentoring to the first and second level support teams.

• Participated on the Disaster Team as the SME on these systems.

• Provided support for the BMC Patrol and HP Sitescope Monitoring systems

• Developed and maintained shell scripts and bat files for system and applications support.

• WebSphere MQ system provided the major of the data transfers within the production systems. It provided its services to SAP Core Commercial, Business Intelligence and Supplier Relationship Management systems, Customer Relationship Management, Supply Chain, Shipping and Receiving, RFID, Portfolio and legacy systems. Also provides service to external vendor EDI and Logistics services. Integration into the systems accomplished with application’s API’s and scripting languages.

• BMC Control-M Enterprise Scheduling system integrates the scheduling of 25+ applications with an average of 32000+ executions of 975+ jobs daily across 50+ servers using both agent and agentless technologies. Using BMC Control Modules, it schedules jobs within SAP instances, Oracle Databases and controls FTP processes. Control-M is also integrated with WebSphere MQ to schedule jobs based on message arrival.

• Responsible for support and maintenance of the IBM MVS/ESA legacy OS and enterprise application systems until its retirement.

Sr. System Programmer January 1998 - 2000

CHEP USA

Orlando, FL

• Participated as member of the VM/VSE to MVS/ESA conversion team.

• Performed as the CICS and RACF SME. Responsible for the design, implementation, administration and support for these systems.

• Performed as the Security administrator. Responsible for setup and maintenance of security definitions.

• Expanded responsibilities with the implementation, administration and support of BMC’s CONTROL-M (scheduling), CONTROL-O (console automation) and CONTROL OPC (paging) software in the “lights out” operation center.

• Developed job scheduling definitions and enterprise application batch workflows within the scheduling system.

• Participated as a Disaster Recovery Team member for the MVS system and components.

• Served as CICS SME for the applications teams.

• Wrote and maintaining REXX program routines for system and applications support.

• Completed installations and PTF’s to MVS/ESA OS and components using SMPE and IBM Custom Pac offering.

Jeffery M. Willman

312 Forest Park Circle Longwood, FL 32779 407-***-**** *********@*****.***

System Programmer September 1991 – January 1998

Orange Co. Public Schools

Orlando, FL

• Performed as the CICS SME. Responsible for the design, implementation, administration and support for the CICS systems.

• Functioned as the Business Analyst with IBM on the ACF2 to RACF conversion team.

• Assumed system responsibilities upon implementation of RACF security system.

• Performed as the Security administrator. Responsible for setup and maintenance of security definitions.

• Participated as backup support for the VTAM and NCP system programmer.

• Completed CICS system version upgrade to CICS/ESA 3.3 from 3.1 and currently using COBOL LE/370 as the primary language.

• Provided systems and application support for the AS400 environment.

Sr. System Software Analyst June 1988 - August 1991

Boatmen’s Trust Co.

(formerly Centerre Trust Company)

St. Louis, MO

• Promoted to a system programming position to support and maintain OS system software on an IBM mainframe hardware running multiple DOS/VSE operating systems under VM/XA.

• Lead technical support for the CICS environments and CICS programming support to the development teams.

• Provided secondary network support on VTAM and NCP.

Senior System Analyst August 1986 - June 1988

Centerre Trust Company

St. Louis, MO

• Member of the project team that installed and maintained new releases of Mellon’s bank Financial Trust Operating System application.

• Responsible for Centerre’s custom enhancements to the employee benefits subsystem and to maintain those enhancements across software releases.

• Provided support for the CICS project team with my CICS programming experience to develop and maintain user requirements to the interfaces to the trust system.

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