Engineer Customer Service

BRIJESH DESAI

**************@*****.***

Phone: 818-***-****(C)

SUMMARY OF EXPERIENCE

• Around 7 years of experience in Design, Implementation & Support of CISCO Routers & Switches, Firewalls, VPN Devices, ,Servers & Active Directory and other software, Hardware.

• Extensive experience in networking, TCP/IP, Ethernet, DNS, DHCP, Active directory, F5 Load Balancing

• Integrates and Troubleshooting of LAN/WAN

• Excellent experience in Design, Configuration, Troubleshooting and Support of Security environment with VPN, Firewalls, NAT, Proxy, IPSEC, Intrusion Detection System(IDS), Intrusion Prevention System(IPS).

• Extensive experience Installing and Configuring ISDN, ATM, MPLS and Frame-Relay.

• Installation, Migration and Administration experience with Windows Active Directory, Active Directory tools, Sites & Service, Forests & Domains and disaster recovery.

• Excellent protocol experience in TCP/IP, IPX, STP, RIPv2, IGRP, EIGRP, OSPF, BGP,eiBGP,ACL Standard,ACL EXTENDED, PPP,VoIP, STP, HDLC, POP, SMTP, SNMP,HA,MPLS, RADIUS Protocols.

• Advance experience in DS1, ISDN, ATM Routing & Switching, and Frame-Relay.

• Experience setting up Wireless Networking , WAP

• Installation and configuration of DHCP, WINS, DNS, LDAP & RAS.

• Excellent experience in Customer service management, Problem documentation, Enterprise project management, State of Wisconsin Server or Network environments, Windows NT 4.0 to Active Directory migration

• Exposure in Microsoft Virtual Server, PowerConvert, Ciscoworks 2000

EDUCATIONAL & CERTIFICATIONS

• Bachelor Of Engineering VTU University (KARNATAKA, INDIA)

• CCNA

TECHNICAL SKILLS

Routers: Cisco 6500 series,Cisco 3800 series,Cisco 7200 series, Cisco AS5200 series

Switches: Cisco 2900 series, Cisco 1900 series, Baystack 425-24T switch Hubs: 3com, Hewlett Packard, D-LINK

Protocols: TCP/IP, RIP, OSPF, EIGRP, BGP, IPX\SPX, DHCP, DNS and PPP VTP, STP, ISDN

Concepts: Frame-Relay, ATM, VLAN, MLS, VPN, MPLS

OS: CISCO IOS 12., Windows 2000,Windows XP, Windows 2003, Basic Unix, Shell scripting, VMware

Firewall : Cisco PIX FIREWALL, CISCO PIX, CISCO ASA 5500 series, Checkpoint 61000.

Languages: C, C++, Html, PL/SQL

RDBMS: Oracle 10g

Applications: Microsoft Office 97/2000/2003/2007, Adobe Photoshop,QuarkXpress, Page Maker,Macromedia Dream Weaver, Microsoft Front Page, Adobe Acrobat professional,NewsWrap Software

Other Skill: Microsoft Office 97/2000/2003/2007, Microsoft Exchange Client 5.0, Outlook 97/2000/2003/2007 and Outlook Express, Incredimail

WORK EXPERIENCE

Ericsson , Atlanta, GA May 2011 – JAN 2012

Senior Network Engineer

Responsibilities:

• Experience with Installation, commission, integration and E911 CT of Ericsson RBS 3206, 3106 , 3418, 3518 UMTS and LTE Equipment.

• Working exeperince on Putty for commisson and integration of Ericsoon RBS equipments.

• Installing, Configuring and supporting the Cisco routers 6500, 7200 series, Cisco AS5500 series, Cisco catalyst 1900 and 2900 series.

• Installation, Configuration and Managing of cisco ASA 5505, 5510 FIREWALLS.

• Experince with cisco unified communication, WAAS, WCS, LMS, Alacatel switches, TCP Tool, Ethernate Tool.

• HP openview operations, openview NNM Network Node Manager, Network General Distributed sniffers, Network General SLM, Microsoft NOM and SMS and more.

• Experince on Troubleshooting, update policy, create new policy on cisco ASA 5500 series firewall.

• Experince of filter some web appliocation in firewall from inside and outside world.

• Installation, configuration and Administration of checkpoit 61000 series.

• Experince in computer security knowledge in patch management, anti-spyware research and window/unix operating system security configration.

• Identified and remediated complex and dificult security issues which impacted PCI and SOX compliance.

• Working with IP Routing protocols Nexus, BGP, EIGRP, OSPF, Enterprise VoIP and other Routed, Routing Protocols.

• Installtion, configration and troubleshooting of F5 load balancing device.

• Perform optimization of operating system increasing performance and availability using F5 load balancing.

• Responsibel as a unix system Administrator include monitor and tune system to make sure of optimum level of the performance.

• Responsible for variety of activities specialized and large-scale related to the MSC, RBS, RNC, MSN and Node B.

• Integrates and Troubleshooting of LAN/WAN

• Troubleshooting with MSN when there is issue in OSS connectivity

• Experince setting up wireless networking , WAP for extending range

• Configuring VPN, MPLS, Frame Relay, ATM, ISDN links, T1 leased lines Cisco Routers.

• Network related troubleshooting like SNMP, HTTP, STP, POP3, SMTP, TCP/IP, Routing and Routed protocols.

• Integration, configration and manage ip protocoles BGP, EIGRP, OSPF, MPLS, VOIP

• Troubleshooting with SAID when connectivity issue with NODE B on LS 4 port.

• Proposed a mechanism to build a suboptinal aware overlay tree for Multicast in network

AT&T Raleigh NC Jan 2008 to April 2011

Senior Network Engineer

A T & T is a leading communication company in U.S. A T & T has extended customer support division in most of the city of U.S. The responsibility required to implement new LAN/WAN while upgrading and supporting existing infrastructure of their multiple call centers.

Responsibilities:

• Downloading and configuring Images of Cisco IOS to router from TFTP server, backing up.

• Installtion, configration and troubleshooting of F5 load balancing device.

• Perform optimization of operating system increasing performance and availability using F5 load balancing.

• HP openview operations, openview NNM Network Node Manager, Network General Distributed sniffers, Network General SLM, Microsoft NOM and SMS and more.

• Installing, Configuring and supporting the Cisco routers 6500, 7200 series, Cisco AS5500 series, Cisco catalyst 1900 and 2900 series.

• Proposed a modification to the multicast structure to improve the resource allocation in overlay Multicast Network.

• Migrated data centers and converted physical servers to virtulas servers using VMware.

• Installation, Configuration and Managing of cisco ASA 5505, 5510 FIREWALLS, Checkpoint 61000.

• Configuring VPN, MPLS, Frame Relay, ATM, ISDN links, T1 leased lines Cisco Routers.

• Installing, Configuring, Administering and supporting the Windows 2003 Server, Active Directory, DNS server, DHCP server.

• Configure site to site VPN, Remote access VPN, NAT for connect computer secuily over internet.

• Working with IP Routing protocols BGP,eiBGP, EIGRP, OSPF, SSL, MPLS, RADIUS, STP, RIP2,PPP,VoIP and other Routed, Routing Protocols

• Implementation of Networking products like Servers web servers, Ftp Servers, Mail serevers, AntiVirus server,Hubs, Repeaters, Switches, Bridges, Firewalls, Structured cabling, CSU/DSU

• Maintain the Cisco switch environment using 2950 & 3500 switches to achieve better performance and configure Cisco layer 3 (Cisco 6000) for inter VLAN routing

• DHCP configration for dynamic allocation of IP addresses to Workstation

• Integrates and Troubleshooting of LAN/WAN

• Experience setting up Wireless Networking , WAP for extending range

• Installing, Configuring, Administering and Supporting the Windows 2003 Server, Windows 2000 Advanced Server, Windows NT Server, SQL server , MS Exchange Server

• Installing, Configuring and supporting the Cisco routers 6500, 3950 series, Cisco AS5200 series, Cisco catalyst 1900 and 2900 series.

• Providing technical and procedural guidance on use of LAN and standalones

• Providing technical support and problem resolution for the LAN and its environment by by analyzing the problems and identifying the cause and circumstances of the problems and identifying the solutions

FEDEX COLORADO SPRING APRIL 2007- DEC 2007

Network Engineer

Projects: fedex has been planning to interconnect nearby offices to form Ring /Mash, for regulating and better management of the traffic flow which has enormously increased during last two year. Before the project all the offices connected to head office, using ‘star topology’. Considering the future traffic and for high availability, some of the offices connected using ‘RING’ /’MASH’ topology.

Responsibilities:

• Performance Analysis using the concord e-health server (Network monitoring system) for over all network response time, throughput, delay, collisions, packet drops, channel utilization and monitor network traffic and bottlenecks.

• Installation, Configuration and Administration of FIREWALLS.

• Proposed high and mid range router (Cisco 7513 and 3845) are required to be configured with existing routers.

• Maintain the Cisco switch environment using 2950 & 3500 switches to achieve better performance and configure Cisco layer 3 (Cisco 6000) for inter VLAN routing.

• EIGRP to OSPF migration.

• Configure VPN for other remote office.

• Configure and manage BIG fix patch management server.

• Configure NTP server.

• Working with IP Routing protocols BGP,eiBGP, EIGRP, OSPF, IPsec MPLS, RIP1, RIP2,PPP,VoIP,HA and other Routed, Routing Protocols

• Responsible for system scanning, updating anti virus definitions and updating Windows servers, Windows 2000, XP, LINUX servers. Do necessary research and suggest buying technologies and products, which enhance our efficiency and provide a cutting edge.

Sunrise Remides pvt ltd INDIA JUNE 2005 – MAR 2007

Network Engineer

Sunrise has started its operations with experienced and efficient professionals who has expertise into the field of Information Technology and Telecommunication fields.

Company’s main thrust area includes the network solution being provided to major Indian IT companies, the services includes computers and telecom networks consultancy , design and implementation. In the 90’s the commercial opening with the widening of Internet services and the integration of LAN and WAN technologies. Since then the company promoters felt the need of integration of telecommunication and the information technology to fulfill the essential requirements of the flow of the information within the small, medium and large companies.

Responsibilities:

• Configuration of 1700 series router for small office setup

• Configuration of Cisco 3600 series router and 2610 router with Leased line and isdn functionality as a backup

• Securing the network with access lists applied on interfaces

• Set up static list entry for the routers

• Installation, Configuration and Administration of FIREWALLS i.e. Netscreen

1000,500 , cyberguard ,checkpoint

• Address issues like routing problems, route announcements/advertisements, security and access issues

• Daily administration of NT server including creation/deletion of new user accounts, print services, backups

• Ras functionality on NT 4.0 for telecommuters

• Implementing IP Routing protocols BGP, EIGRP, OSPF, SSL, IPSec, MPLS, RIP1, RIP2 and other Routed, Routing Protocols

• Implementing Networking products like Ftp Servers, Mail serevers, AntiVirus server,Hubs, Repeaters, Switches, Bridges, Firewalls,

• Installing, Configuring, Administering and supporting the Windows 2003 Server, Windows 2003 Server, Windows 2000 Server, Windows 2000 Advanced Server, IDS server, SQL Server and Active Directory

Contact this candidate