Customer Service Professional
Resume:
Anitra Babineaux
Houston, TX 77042
************@*****.***
SKILLS: Inbound and Outbound Call Center, Event Planning, Training Facilitator, Type 45 wpm. Ms Word, Excel, Outlook, AccuCall, Kana, PowerPoint ,GMT Planet and public speaking.
PROFESSIONAL EXPERIENCE
10/2010-04/2011 Tax Masters Houston, TX
Case Coordinator
Provided client support via telephone in a inbound/outbound call center environment. Assisted clients with resolving tax debt issues. Initiated contact with clients to provide status updates and request documentation needed to resolve case. Demonstrated successful client retention and problem resolution.
10/2008-01/2010 Zions Bancorporation Houston, TX
Customer Service Agent
Answer approximately 125 calls per day. Answer client inquires regard personal and business banking accounts. Troubleshoot online banking and credit/bank card issues. Continue to meet and exceed departmental goals for quality performance and productivity. Nominated by several clients for outstanding customer service recognition.
08/2006-10/2008 Communications Associates Houston, TX
Training Coordinator
Conducted pre-employment interviews and select new hire candidates.
Coordinated and facilitated quarterly training seminars. Manage and support trainers by providing tools and suggestions for effective training. Responsible for completing employee evaluations and performance reviews. Created tests/quizzes and other training tools for new hires. Review weekly recorder logs to ensure quality assurance standards are met by all employees. Take corrective actions when these standards are not met.
Telephone Secretary/Shift Leader
Accurately record and relay approximately 100 messages per day for physicians, attorneys, Ambassadors, and industrial firms. Manage weekly and monthly on-call schedules for clients in the Medical Center and private practices. Dispatch private security for some of Houston’s elite residential communities. Schedule appointments and provide emergency medical assistance to patients. Supervise 5+ employees per shift.
09/1997-01/2004 Chase Bank Houston, TX
Online Banking Representative
Assisted customers with opening personal, business, and online banking accounts Provided technical support for online banking users. Resolved online bill payment inquiries for personal and business banking customers. Consistently met daily quota by responding to at least
75 incoming email inquires per day Provided account information and online banking support for personal and business banking customers via email and telephone, Answered general bank inquires received through the company’s website and provided product information to prospective clients via email and telephone. Assisted Training Department with creating motivational tools for call center employees. Received several quarterly awards and bonuses for outstanding customer service.
EDUCATION: Southwest Texas University- San Marcos, TX; Houston Training School - Houston, TX;
M.B. Smiley High School - Houston, TX
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