Customer Service Medical

Jayde Norman

P. O. Box ****** Memphis, TN *****-*570 901-***-**** ********@*****.***

QUALIFICATION SUMMARY

• Operate multi-line phone system

• Typing 65 WPM, proficient on 10-key adding machine

• Provide ability to solve issues

• Proficient in computers, Microsoft Office Suite 2007 & 2010, Word, Power Point, Excel

• Work independently or work as a member of a team

PROFESSIONAL EXPERIENCE

Customer Service

• Greet customers entering establishments and provide information.

• Receive and process credit card payments over the phone

• Answer phones professionally.

• Recommend, select and help locate merchandise based on customer needs and desires.

• Respond to customer inquiries.

• Research required information using available resources.

• Handle and resolve customer complaints.

• Route calls to appropriate resource.

• Follow up customer calls when necessary.

• Complete call logs and call reports

Clerical

• Answering and directing phone calls.

• Taking and distributing messages.

• Place and log all long distance calls.

• Provide patient information to requesting parties.

• Making routine announcements, notifications and pages and responding to emergency alerts using intercom and radio paging system.

• Maintain required logs.

• Update and revised forms using word processing software.

• Perform general office duties, such as ordering and maintain supplies, maintain records, manage databases and filing.

EMPLOYMENT HISTORY

11/2005-08/2008 Telephone Operator The Regional Medical Center at Memphis, Memphis TN

07/2001-04/2004 Mailroom Clerk Merced College Merced CA

EDUCATION

Bridges USA, Inc. Memphis, TN Career Readiness Training 03/2011-Present

Kaplan University Online 03/2010-Present

Merced College Merced, CA 01/2001-4/2004

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