Customer Service, Data Entry, and Call Center
Resume:
La'Shonda Lymon
Burnsville, MN 55337
*************@*****.***
Experience:
Customer Service – Apria Healthcare – Minnetonka, MN
Obtained medical authorizations
Verified medical insurance
Data Entry
Took incoming calls
Made out going calls
Health Guide – Blue Cross Blue Shield of MN – Eagan, MN
10/06/2008- 08/13/10
Took inbound calls
Quoted medical benefits
Gave claims information
Data entry
Service Center Representative-Meritain Health (formerly CBSA)-Minneapolis, MN
08/13/07-10/16/08
Took inbound calls
Quoted medical and dental benefits
Data entry
Filing
Gave claim information
Call Center Agent-Pearson Education-Bloomington, MN
08/2005-11/2006
Answered incoming calls
Scheduled appointments
Data entry
Collector-Wells Fargo Home Mortgage-Minneapolis, MN
11/2005-05/2006
Answered incoming calls
Collected on past due loans
Data entry
Education:
Penn career college- Medical Transcription
06/2010-present
Skills:
50wpm, 10-key, Filing: alphabetic and numeric, MS PowerPoint, Internet research, Bank teller, Windows, MS Word, Copier/fax machine, MS Excel, E-mail correspondence using Netscape or explorer, MS Access, Multi-tasking, Organizing, Customer service, Retail, Merchandising, Nucleus, Encoder pro, Outlook, Data entry, Medical records, Lotus notes, Focus, claims, and benefits.
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