Management Training

TIMOTHY J. DECOSTE

**** ***** ***. ****, ** *****

717-***-**** EMAIL: *********@*******.***

Summary

Dynamic organizational development skills, organizational culture, team building, typing personalities, change management, and needs assessment analysis five to seven years of experience. Developed program to integrate customer within the process, utilizing organizational theories and procedures, this increased awareness allowed company to receive 100% of bonus. Created symbiotic team relationships which thrived under adverse conditions, matching personality types, strengths and weakness of each individual (Reduced repeated errors by 30%). Manipulated workforce to enhance product/service output during intense hours of operation (Customer complaints were condensed by 60%).

Twenty years of experience in Air Traffic Control and the Aviation industry to include: FAA, UAV operations, Military operations (Marine, Navy, Air Force, and Army), ICAO (Afghanistan and Iraq), International Military organizations (UN, ISAF). Superior communication skills, thirteen years of public speaking and presentation skills, lead safety meeting that resulted in a 25% reduction in accidents and incidents. Delivered real-time information/ presentations on functioning and non-functioning assets to keep commanders updated on wartime capabilities.

Well versed within change/strategic/leadership management methodologies: process developed through analyzing strategic direction/plan, culture, stakeholder and powerbrokers, through cross-functional teams, relationship building, and historical data. Developed goals and strategic direction for facility during major changes, recognizing power brokers within the political system, this allowed for a seamless transition and increased services to customers. This also allowed the host nation to collect revenues for their annual budget. I utilized historical data collecting procedures for a training review board, which allowed supervisors to concentrate on problematic and areas of concern, reducing training times by 15%. Developed matrix allowing supervisors to have a screening process to evaluate potential talent prior to entering expensive training process. This process decreased failure rates and allowed supervisors to concentrate on goals and objectives for the organization. (20% drop in failure rates). Created Leadership development and coaching program enhancements to include education and career enhancement which lead to career progressions and employees staying with the Air Force during critical manning periods (15% increase in manning).

Seventeen years of experience in a highly complex training environment, includes three years as director, five years as a developer, four years within quality assurance, thirteen years within leadership training/development. Created advanced training program increasing upgrade training by 60% and becoming benchmark for entire organization. Developed and manipulated work and training schedules for a variety of solutions (Increasing certification times by 65%). This included maneuvering around federal mandated restrictions with extremely tight manpower (52%).

EDUCATION

Master of Science in Business Organizational Management

University of LaVerne

Bachelor of Science in Professional Aeronautics

Embry Riddle Aeronautical University

SPECIALIZED TRAINING

Master’s Certificate Applied Project Management

University of Villanova

Master Certificate (Six Sigma)

Black Belt Certification/Green Belt Certification

University of Villanova

TQM (Total Quality Management)

United States Air Force

Train the Trainer

United States Air Force

Leadership Development/Enhancement

United States Air Force

Active: Secret Clearance

EXPERIENCE

December 2008 – Present

Midwest ATC

• Radar Chief Controller

• Change Management - Transition from Military (Marine Corp) to civilian contractor operations

• Adapting procedures/policies to accommodate multiple military and civilian entities

July 2006 - Present

Ops Manager

Midwest ATC

• Project Management, Quality (Six Sigma), team development/cultivation.

• Project Management simulation project, process scope, timelines, risk assessment, cost/time management, integration

• Myers-Briggs Type indicator testing

• Six Sigma case study/project, DMAIC process, lean six sigma evaluation, process re-engineering

• Scheduling, conflict management, resource allocation, team effectiveness

• Internal stakeholder norms and values recognition, organizations ability to adapt to change

• Mentoring/leadership development concepts and ideas were fostered throughout organization

August 2005 - July 2006

Operations Supervisor

Midwest ATC

• Risk/Change management evaluator, quality assessment, organizational assessment, team development, testing and evaluation, crew resource management.

• Strategic direction change resulted in full evaluation of operating system, service, and training requirements

o Developed new operating directives using risk assessment charts, process re-engineering

o Completed full spectrum organization assessment to access new manning/training requirements for changing environment

o Created quality teams to conduct service and capability surveys and to ensure crew resource management techniques were being utilized

o Benchmarked similar organizations past and current operations ensuring best practices were introduced

o Created history logs/folders to ensure previous mistakes were not repeated

o Stakeholder recognition and engagement were incorporated into the process

o Communication procedures (direct reporting), developed customer questionnaire: service/operations evaluation

o Stakeholder recognition/engagement/management

August 2004 – August 2005

Training Superintendent

Midwest ATC

• Learning and development, quality inspector, evaluation, training coordinator

o 360 degree reporting system instituted

o Monthly service/operations inspections conducted to ensure compliance and evaluate current standards

o Proficiency examinations were administered to create knowledge and awareness of current and new procedures

o Forms/Records maintenance/files were developed, created, and stored electronically

o Examination and testing creation/delivery/evaluation

March 1989 - July 2004

Training Superintendent/Quality Inspector/Evaluator

USAF (United States Air Force)

• Records analysis, evaluation, documentation

• Standards evaluator

• Change management – re-directing goals and strategic direction to fit within evolving Air Force strategic mission/mission statement

• Team evaluator, mentoring, leadership development

• Security evaluation, safety assessments, quality analysis, standards evaluation

• Liaison program/team development, ensuring all affected sections and departments were integrated within operation

• Mentoring program, built to ensure community involvement and leadership enhancement

• Risk assessments of increased operations with decreasing manpower

• Stakeholder engagement/recognition, culture’s value system analyzed and integrated into strategic plan/direction

EXPERIENCE (Distribution)

Sam’s Club (May 2002-July 2004)

Quality Foods (Jan 2000-Oct 2001)

United Super Market (Mar 1994-Dec 1999)

• Stock evaluation/ordering procedures/inventory control and evaluation

• Receiving and shipping checklists and evaluation

• Damage control/processing/returning

• Safety awareness and training

• Warehouse cataloging

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