Customer Service Sales

Ayo Olu Osibamowo

**** ****** **, *** ****, Irving, TX 75061

915-***-**** ********************@*****.***

SUMMARY:

IT Specialist with project management background and over 15 years of IT experience in the wireless, ISP and Telecommunications field. 10 years of Helpdesk Center Experience. Additional expertise gained training, supervising, leadership, and creating SLA's according to best practices. I have worked as a technician with in a NT, XP, and Windows Vista. I have worked with Server 2003/2008, Exchange and Active Directory.

MAJOR PROJECTS:

2006 – 2007 The Agency for Health Research and Quality

Decommissioned of PC’s and server equipments, removed and shipped to the vendor.

2000 -2001 ClaraNET

Networked and participated in the ClaraNET ADSL rollout projects from the planning, initiation, execution, controlling, and closure phases.

EXPERIENCE:

Affiliated Computer Services El Paso TX - Wireless Technical Support - 07/ 08 – Present

Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including Smartphone, Palm, Blackberry, USB wireless devices, desktop and laptop. New wireless devices provisioned and to ensure performance, billing and security standards are met and adequately reflected in all provisioning/support transactions. Documented all calls and e-mails with the SP2 ticketing system and escalated tickets to the network group when necessary.

Notable Contributions:

Increased business among existing accounts by building relationships based on personal communication, effective project management, and client-customized sales techniques.

Target El Paso TX - IT Analyst - 01/08 – 06/08

Answered 40-50 incoming technical support calls daily for 1,000 users for logon problems for Citrix, Windows and network security, to ensure overall employee productivity. Performed level one and level two support for COTS packages in a Microsoft environment. Worked with DNS and DHCP and WINS. Created and managed user accounts with active directory. Implemented security of computer network and personal computers included added and removed users, assigned passwords, and educated personnel on IT policies.

Notable Contributions:

Designed and implemented training plan for new/existing in use of systems. Trained users in utilizing of PC’s and related devices. Maintained and installed printers, including maintenance kits. Inventoried new equipment.

IT Ascent (ADP) El Paso TX - Helpdesk Analyst - 06/ 07 – 12/07

Managed overall network support which includes installed networked application software, granted access to users, created user accounts, managed shared resources, installed peripherals. Investigated appropriate areas of potential problem and determines resolution. Installed and configured connectivity applications such as browsers, email programs, Norton antivirus, Microsoft office, adobe acrobat and other business unit applications.

Southwest Convenience Store El Paso TX - Manager - 02/07 – 03/08

Responsible for running store to meet company's targets and policies. Directed and supervised 12-14 employees. Trained employees in prep area, customer service, cash register and retail sales

Performed data entry of sales report. Accountable for inventory and stock control as well as interviewing, hiring and counseling employees. Created and organized schedule of employees. Prepared and fulfilled banking responsibilities on a daily basis.

Notable Contributions: Took lead role in numerous projects and successfully implemented multiple IT projects ranging from $200K to $1Million, consistently delivering projects on-time and within budget.

EchoStar Satellite LLC El Paso TX - Technical Support Specialist - 02/06 – 01/07

Assisted customers with installation and configuration of device. Answered requests for support via telephone and e-mail. Identified and resolved hardware, software and customers’ problems. Installed and configured of update software for HD-DVR devices

Clara NET Limited London, UK – NOC Engineer - 01/00 – 06/05

Serve as primary contact for all technical inquires by clients, quickly and efficiently addressing needs by providing solutions or escalating issues and communicating updates to clients. Monitor network and server infrastructure, and assist with deployment and troubleshooting. Provide “remote-hands” service for data center clients who need assistance troubleshooting their server and network equipment. Create documentation for clients on how to use tools and services.

Notable Contributions: Extensively traveled to user locations and worked diligently with ClaraNET customers in resolving numerous interfacing and networking difficulties. Implemented a new process for administrative requests by incorporating a dedicated fax machine.

Technical Skills:

Windows 2000/XP Professional/Vista/7, MAC OSX, Microsoft Office (Word, Excel, PowerPoint, Outlook); Active Directory, domain management; web hosting; Lotus Notes; LiveMeeting, Adobe CS Suite: In Design; Illustrator; Photoshop; Dreamweaver, Final Cut Pro Studio; Soundtrack Pro, Networking TCP/IP, FTP, Wireless Networking, Blackberry and USB wireless modems.

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