Experienced IT Technician

IT ANALYST

Summary

Certified IT Technician with over two years of experience at a reputable higher learning institution. With three CompTIA certifications and a BBA, I have been able to troubleshoot complex issues while providing continuous technological support for end users. My customer service skills and dedication to finding solutions has made me stand out as a leader. From technological to financial systems, I have an advanced understanding of how to maintain systems, troubleshoot issues, and conceptualize real world solutions.

• Network equipment support.

• Active Directory maintenance.

• Blackboard configuration.

• Laptop, desktop, printer,server upgrades and repair.

• Software image creation for Mac, Windows, and Linux systems.

• User account creation and access permissions.

• Security testing and protection.

• Cisco, Extreme, HP, and Xirrus.

• Oracle database management.

Experience:

Lawrence Technological University, Southfield,MI 09/2007 to 01/2010

IT Help Desk Technician - Staff Member of the Month 11/2009 -

Support technological systems for business continuity. Troubleshoot hardware and software issues including upgrades, installation, configuration, security, and maintenance. Responsible for image creation over a variety of operating systems, network support, maintaining databases, departmental statistics, community outreach plans, special laptop programs, and used laptop sales. Extensive knowledge of networking, threat detection, planning, repair, and implementing newer technologies that better support daily functions.

• Surveyed wireless connectivity around campus. Upgraded and configured outdated access points to new Xirrus arrays including planning, installation, new wiring, and assessing complete coverage.

• Advanced knowledge of network systems, newer technologies, and implementing change management.

• Analyezed security threats throughout the network that prevented technological holes with proven documented solutions.

• Responsible for the sale of all offlease technological equipment raising $250,000 in order to fund new initiatives.

• Effectively and efficiently lead three campus wide recycling projects to properly retire outdated technological equipment.

Trader Joe's Co., Ann Arbor, MI 03/2005 to 09/2007

Crew Member

Provided comprehensive customer assistance and support for busy retail chain. Participated in overseeing inventory logistics and achieving team goals. Trained new staff on all policies and procedures. Completed numerous safety projects to prevent staff injuries and to maintain a safe working environment.

• Achieved maximum performance review scores for numerous quarters due to outstanding customer service abilities and team leadership; received awards in recognition of superior product knowledge assessments.

Education:

Lawrence Technological Univeristy, Southfield,MI 12/2013

Master of Business Administration, Finance

Eastern Michigan University, Ypsilanti,MI 12/2006

Bachelor of Business Administration, Management

Dean's List and numerous technological courses in computer systems

Technical Expertise:

• Networking: Configuration and maintenance of newer technologies vital to business systems.

• Security: Maintain Active Directory, Blackboard, and Oracle databases while analyzing external threats and scanning for internal holes. Scan for weaknesses in the network while maintaining wireless security standards and data protection.

• Hardware: Repair and upgrades including laptops, desktops, servers, and network equipment.

• Software: Oracle, BMC, Mac, Windows, Linux, SharePoint, Blackboard, Adobe, and other applications.

Computer Certifications:

Security+, CompTIA. Network security, threat identification, malware, encryption, and data integrity. 05/2009

Network+, CompTIA. Network equipment, wiring, servers, security, wireless technologies, and repair. 04/2009

A+ IT Technician, CompTIA. Desktop, laptop, printer, hardware, drivers, repair, and configuration. 04/2008

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