Customer Service Manager

Gustavo Rodriguez 949-***-****

***** ********* *****, **** ******, CA 92630 ******@*****.***

Professional Profile

Service Manager with more than three years residential experience and 16+ year’s commercial experience in management and supervisory oversight of service/maintenance staff and contractors.

Professional Experience

Irvine Company

2007 to 2011

Service Manager – Residential

Responsibilities:

Managed Villa Coronado Luxury Property consisting of 513 units

Managed and directed staff of seven

Set and Managed the budget and the financial resources, prepared monthly reports to management

Consistently rated in top 3 properties within the Irvine Company

Provided leadership with the service team including interviewing, orientation, training and problem resolution

Managed the service support necessary to maintain the overall safety and OSHA – legal requirements to insure the safety of the residence and mitigated losses

Managed Landscaping, janitorial and other maintenance contractors

Established team response to repair needs to a two hour window

Created and Managed new projects

Maintained buildings in pristine condition

Maintained Inventory of parts and supplies

Provided excellent customer service

Walked-inspected property daily for cleanliness and overall appearance

Managed move-outs and rehabilitation of vacant units readying them for new tenant

Maintenance, Repair and Replacement of A/C units

Electrical, plumbing, and appliance repair

Arnel Commercial Properties, Santa Ana

1991 to 2007

Commercial Building Engineer

Responsibilities:

Managed 5 Office Buildings totaling 180,000 sq feet and 240 suites

Maintained 120 heating/air conditioning (gas/electric packaged units) including mechanical repairs, replacing motors, compressors, heating and electrical elements, belts, filters and cleaning coils

Oversaw Tenant Improvements with regard to turning suites making sure turn-around time was kept at a minimum, thus maintaining high occupancy ratios

Repaired electrical problems in suites including ballasts, light fixtures and switches and outlets

Prepare Annual Budget

Oversaw interior and exterior maintenance matters maintaining Company standards

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