Customer Service Sales
Resume:
Karen Hammond
***C Hampton Court
Vista, CA *****
***********@*****.***
Profile:
Currently I reside in Vista, CA, with my husband of 17 years. My hobbies include web design, internet radio shows, and photography. My family and I receive full medical and dental benefits currently. I own three vehicles for personal transportation and my home. Since 1981, I have been employed at a variety of automotive and motorcycle dealerships and retail stores. In 1984, I moved to North County, San Diego, and was employed at Alba Honda, Poway Honda, North County HyperSports, Cycle Gear and Biggs Harley Davidson. I continued my employment outside of the home until the birth of my first child.
After my family was established, I was hired by Mitchell 1 as a Technical Editor. My assignments were to take the OEM (Original Equipment Manufacturer) data and create SGML and HTML documents for the Mitchell OnDemand Repair and Estimator programs that are currently being used by such organizations such as universities, trade schools, civil service (including the city of San Diego), and police and fire departments for vehicle maintenance and repair. I also worked for Inside Sales, which included handling up to thirteen regions to assist Outside Sales Representatives with technical and mechanical background.
I have the highest level of customer service experience and expertise, and work diligently to exceed my own personal goals in any job. Maintaining a positive attitude while solving problems or working towards a deadline is a trait I admire. In every situation, practicing the traditional work ethics of prompt, punctual and courteous work behavior best describes my efforts.
Experience
Sales, NBR Inc - 2012 to present
As a sales associate, I contact local and national businesses for marketing tools. Follow up and multi-tasking a must to complete job requirements. Comprehensive memory skills, customer service and verbal english skills used in the sales force.
Fundraiser, GSI, San Diego 2012 to 2012
As a fundraiser working for Gordon and Schwenkmeyer, my abilities to communicate effectively and professionally are necessary. Our clients include the Democratic National Committee, Amnesty International, the League of Conservation Voters and many more. Comprehensive memory skills, computer navigation, and up-to-date knowledge of current events is crucial.
Technical Editor, Mitchell 1, San Diego 2006-2010
Technical Editor, Customer Service, Inside Sales, Shipping and Receiving. Revised data for American and Import car manufactures and fleet maintenance. Support crew for Outside Sales field representatives, with customer service to existing customers for tech support and updates.
Sales, Parts and Warehouse, Biggs Harley Davidson, San Diego 2007-2010
Parts retail sales, inventory and shipping, stocking and customer service. Assisted with Buell Program as Parts Buyer.
Retail Sales, Cycle Gear, San Diego 2002-2006
Parts retail sales, inventory and shipping, stocking and customer service.
Education
University of San Diego, Small Motor Engineering
Clairemont High School
John Muir Alternative School
Nathan Hale Jr High School
John Paul Jones Elementary School
Skills
Excellent verbal skills as well as written abilities in English. Also, I can take the initiative and create solutions to unexpected hurdles. I continue to add to my computer skills knowledge base in both Microsoft, Mac OS and Linux.
As a practiced customer service professional I have the ability to redirect objectives, multi-task with many customers, and resolve issues with a "win/win" resolution.
Working towards positive interaction with co-workers is not usually considered a skill. However, I pride myself on being a teamwork player. In short, as an employee my talents and attitude make me an invaluable asset to any company.
Contact this candidate