Experienced Hotel Guest Service Agent/Concierge

Faith K. Washington

Email: *****.**********@*****.***

OBJECTIVE

I am looking to secure a full-time position that will expand my knowledge of the hotel, fitness and spa industry, while gaining managerial experience.

EDUCATION

Middlesex County College, Edison, New Jersey

Bachelor of Arts- Hospitality/ Hotel Management

GPA: 3.0

Marymount Manhattan College, New York, NY

Bachelor of Science- Business Management

Concentration: Marketing/International Business

Minor: Hispanic Studies

Pace University, New York, NY

Bachelor of Science- Hospitality Management and Tourism

Minor: Hispanic Studies

Graduation: December 2008

GPA: 3.25

EXPERIENCE

Equinox Fitness Clubs., New York, NY 08/2005- Present

Manager on Duty

Greet and welcome members

Answer multiple phone lines, took messages and transfer calls to the appropriate destination.

Check members in.

Promote Equinox Health Club via handing out flyers and attending street fairs

Complete cash, credit and check transactions for Personal Training, Health Club usage and Membership Fees.

Update membership information using E Club Software.

Membership Sales

Scheduling spa treatments using Spa Biz Software.

Showing new and prospect members the health club.

Assisting membership advisors with new and renewal contracts.

Interview candidates for the Front Desk associate position

Take membership contracts off hold.

Freeze memberships

Issue referral credits

Issue refunds

Cancel memberships

Write daily class schedule on Fitness board and update Group Fitness Hotline

Entering hours worked into Etime Software

Hire and Train new front desk associates

Starwood Hotels & Resorts

W Court and Tuscany., New York, NY 04/2007- 11/2008

Whatever/Whenever Talent

Greet and welcome hotel guest

Answer multiple phone lines, took messages and transfer calls to the appropriate destination.

Check hotel guest in and out of the hotel

Assign guest request to the proper departments via Starguest Response Plus

Update and obtain proper billing information for on arrival and current guest

Update frequent guest preferences via Starguest Recognition

Complete In House Reservation

Set up special occasion in room set ups

Retrieve items off property for guest

Booking reservations for nightlife , dinner and spa

Deliver items for guest off property

Complete wake up calls

Store incoming packages, laundry and luggage

Guide guest to various attractions in NYC

Cancel reservation

Adjust reservations

Placing advance room deposits on reservation

Setting up daily amenities

American Leisure Company., New York, NY 05/2006- 1/2007

Intern/ Front Desk Receptionist

Greet and welcome members and hotel guest.

Updating Inventory of exercise machines , desk supplies, and spa products

Showing new and prospect members the health club

Scheduling massage appointments and personal training session

Complete check transactions for Personal Training, Health Club usage and Membership Fees.

Basic administrative duties including faxing and filing

Planning promotional events for new and prospect members.

Assisting manager on grand opening events, fitness class suggestions and amenities suggestions.

Scheduling Spa appointments and treatments via Salon Biz software.

Completing credit card and room posting transactions via Blue Vista/CLS software.

Palestra Health Club at the Penn Club., New York, NY 03/2005-9/2005

Receptionist

Greeting and welcoming Hotel Guest and Members.

Scheduling massage appointments and personal training session

Maintaining Men’s and women’s lockers rooms and member laundry

Fitness Exchange at Goldman Sachs & Co., New York, NY 02/2004- 09/2006

Receptionist

Greeting and welcoming incoming members.

Booking massages and fitness evaluations.

Processing personal training and massage fees.

Basic administrative duties including faxing, filing, and sending promotional e-mails.

Updating membership status using Visual Clubmate software.

A.J. Wright & Co., North Brunswick, NJ 10/2003-11/2003

Fall Seasonal Cashier/Fitting Room Attendant

Processed purchases and completed cash, check, and credit card transactions.

Monitored and organized fitting room activities while providing customer service.

Sears Roebuck and Co., North Brunswick, NJ 11/2002-1/2003

Winter Seasonal Merchandise Customer Associate

Organized and maintained clothing racks and tables of the men’s, women’s, and children’s department.

Provided customer service by assisting customers with clothing selections and answering general questions about product locations and prices.

Gravity Fitness and Spa at Le Parker Meriden Hotel, New York, NY 10/2001-10/2002 Receptionist

Greeting and welcoming incoming hotel guests and members.

Booking sports activities and spa treatments.

Processing payments of membership fees and usage of gym facilities via Twin Oaks software

VOLUNTEER EXPERIENCE 01/1998-01/1999

Animal Haven, New York, NY

Animal Shelter Care Worker/Volunteer

FaYo Entertainment/Moof Management, Yonkers, NY 10/2000 - 06/2003

Assistant Manager/Head Choreographer

INTERNSHIP

American Leisure Company , New York , NY 05/2005 – 07/2005

LANGUAGES

Spanish

English

COMPUTER SKILLS

Microsoft Word

HTML and Java Script Website

Excel

Outlook

PowerPoint

Type Speed: 75 WPM

Advanced Internet Research Skills

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