Engineer Customer Service

CLARENCE CHADWICK GIBBS

**** ******** ****** *****, **** KKK7 ● Greenville, North Carolina 28590

252-***-**** ● ********.*****@*****.***

Project Engineer

Seasoned leader and Certified Six Sigma Green Belt with a proven track record of success driving quality, design completion on time and to specification for major manufacturing company. More than 10 years of experience in managing projects that improve product quality while reducing waste and cutting costs. Highly skilled at developing and implementing strategic control plans, DFMEA, PPAP, and Builds of Material that move business to record levels.

● Vendor Relations ● Cost Cutting ● Process Improvement ●

● DFMEA ● PFMEA ● Control Plans ● 8D ● AutoCAD ●Budget Forecasting ● Negotiation

● Employee Management ● Budget Management ● Customer Service

● Quality Controls ● Team Leadership and Training

● Waste Reduction ● Market Research ●

● Statement of Work Development ● Manufacturing Experience

PROFESSIONAL EXPERIENCE

FORD MOTOR COMPANY, Dearborn, Michigan ● 1999-Present

Automotive and financial services company with roughly 198,000 employees and annual profits exceeding $6.6B.

Project Engineer (1999-Present): Managed the brake components system focusing on client satisfaction using 8D techniques. Conferred with Ford dealers throughout the country about their concerns and developed methods to resolve them. Created and delivered PowerPoint presentations to management detailing the clients’ problems, along with recommended plans of action. Held weekly meetings with manufacturing engineers to stay abreast of system issues.

• Engineering experience includes but is not limited to driveline, engine, brake system, chassis, wheels, body, and suspension.

• Completed 8D that led to the resolution of vibration issue, project resulted in a $2M save

• Led efforts to reduce excess weight

• Supervised work crew while on 6 month rotation in Manufacturing facility, targets for quality improvements were created and met on time

• Manufacturing Process Flow implementation for tooling design for assembly, over saw introduction of design to manufacturing stages. Insuring that design met engineering specifications

• Managed design and verification while functioning as main technical support. FMEA, GD&T, PPAP and system design experience.

• Verified linkages between FMEA, design verification, PFMEA and control plans

• Defined craftsmanship strategy

• Lead troubleshooting and problem resolution of in service components

• Led a 5-month project to develop a Statement of Work to be sent to all prospective vendors, incorporating essential objectives such as quality benchmarks and compliance with applicable government regulations.

• Initiated and managed a project that saved $3M a year by replacing disposable shipping pallets with stronger ones that were returned to the manufacturing department after each parts delivery and used again.

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CLARENCE CHADWICK GIBBS • Page 3 • ********.*****@*****.***

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FORD MOTOR COMPANY (continued)

Project Engineer (1999-Present): Successfully led more than 15 projects in areas including client satisfaction, software improvements, market competition, waste reduction and cost savings. Created and directed task forces.

• Directed a team that identified and analyzed potential failures in the process of manufacturing and created analytical measurements to predict and prevent failures.

• Created a client website (still in use today) through which Ford dealers could interact directly with company employees to ask questions, provide feedback or express concerns about vehicles on their lots.

• Managed a taskforce that pinpointed component manufacturing processes that improved product quality while saving roughly $5M in costs.

Career Note: Additional experience includes service as a Sergeant in the United States Army Reserve, with honorable discharge, Fort Jackson, South Carolina. Details available upon request.

EDUCATION

Master of Business Administration

Wayne State University School of Business Administration

Detroit, Michigan

Bachelor of Science in Mechanical Engineering

Tuskegee University, Tuskegee, Alabama

PROFESSIONAL DEVELOPMENT

Six Sigma – Green Belt Certified

Dale Carnegie Self-Development Course

Project Management Institute Seminars

Market Research

Effective Communication

Human Factors for Team Dynamics

Project Integration Management

Dani Johnson Courses

Marketing

How to Train and Motivate

How to Build Rapport and Trust

Keys to Communication

Time Management

PROFESSIONAL AFFILIATIONS AND CERTIFICATIONS

American Society for Quality (ASQ)

Project Management Institute (PMI)

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