Customer Service Administrative Assistant

Alma Maria Kamani

** ******* *.* *** *

Worcester ,Ma 01603

(e-mail) ************@*****.*** Tell. 508-***-****

Professional Overview

Committed and motivated Administrative Assistant with excellent communication and computer skills seeking a full time position in an office setting .Ability to work independently or as part of a team to meet project deadlines with ease. Possesses a multicultural awareness with a high level of adaptability and fluent speaker in English,Albanian and Greek . Exceptional customer-relation and decision-making skills with strong work ethic, professional demeanor.

Skill Summary

• Planning/Coordinating

• Excellent communication skills

• Microsoft Office,Excel,Power point, Mac Book Text

• Administrative operations

• Employee motivation

• Business correspondence

• Employee training and development

• Filling and data archiving

• Online claim submission

• Client scheduling

Work Experience

Assistance /Clerical 2009-2011

Saint Andrews Hospital Patras,Greece

Developed new customer relations through telephone contact. Planned and executed all aspects of office headquarter move. Calendar Organization and collateral preparation for meetings. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry,receptionist duties,file organization,research and development. Performed accounts receivable duties including invoicing, cash application,discrepancies,reconciliations and responding to customer requests for documentation. My day to day duties included but not limited to : Critical Thinking ,Customer needs Assessment,Costumer Service, Data Collection, Data Entry,Translating Documentation,Email,Filing, Filemaker Pro,internet research,Microsoft Office Suite,reporting,scheduling,calendaring. Inventory, office supplies, reception, client relations,front desk, executive assistance, Microsoft Office and Mac Book data entry. Transcription,Research,Scheduling,Service Orientation,trilingual Speaker(English,Albanian,Greek),Telephone Skills, Time Management.

Hostess/Waitress

2000- 2006

Webster Square Restaurant Worcester,Massachusetts

Provided Excellent customer service while serving guests through telephone and face to face interaction.

Education

University Park Campus, 2004-Honors Graduate

Worcester State College- Classes concentrating in Psychology

Classes taken Tei Patra, Greece concentrating in Communication Skills

Currently Enrolled with pre-license exam for life and health insurance Massachusetts license.

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