Loadrunner_9 Years
Resume:
Professional Background
• About * years of overall experience in Information Technology
• Around 6 years of experience in Performance Testing/Tuning (using tools like Loadrunner, Performance Center, HP Diagnostics, Team Quest, Fiddler, PerfMon, vmstat, HttpWatch, PAL).
• Experienced in managing highly performing and enthusiastic team of Performance Engineers in an onsite-offshore model and delivering on a pool of highly critical and visible projects simultaneously.
• Hands on expertise in Preparation and Execution of Performance Test Cases/Business Scenarios and in writing Test Plan/Strategy.
• Extensive experience in Load testing CRM/ERP/WEB applications using Mercury tools.
• Experienced in Performance Testing and Monitoring applications hosted on Windows and UNIX (Solaris, AIX and Linux) environments.
• Well versed in Defect/Issue tracking tools like HP Quality Center and Rational Clear Quest.
• Responsible for leading Performance Engineering and Performance Tuning engagements
• Managed and worked closely with remote teams in Global Performance Testing engagements.
• Good problem Solving, Analytical, Reasoning and Debugging skills.
• Certified in Software Quality Assurance.
Educational Qualification
• M.S in C.S from University of Alabama in Huntsville, U.S.A
• Bachelor of Technology in Electrical and Electronics Engineering from JNTU - Hyderabad, India
Trainings & Certifications
Harvard Certified in Management Essentials (acquired while working @ Deloitte & Touche LLP – Hermitage, TN)
Harvard Certified in Leadership Essentials (acquired while working @ Deloitte & Touche LLP – Hermitage, TN)
Level I Industry (Technology) Proficiency Program @ Deloitte & Touche LLP – Hermitage, TN.
HP Training on Diagnostics 7.5 Usage and Administration @ Deloitte & Touche LLP – Hermitage, TN.
On Job Training in Loadrunner 9.0/9.1 @ Deloitte & Touche LLP – Hermitage, TN.
On Job Training in Loadrunner 7.8/8.0/8.1 @ AT&T Wireless - Seattle, The HomeDepot – Atlanta.
On Job Training in Performance Center 7.8/8.1 @ Fidelity Investments – Bangalore.
On Job Training on HP Quality Center, Team Quest and Clear Quest @ Fidelity Investments – Bangalore.
Technical Skills
OS : MS-DOS, Windows.95, 98, 2000, XP, NT, VISTA, UNIX, AIX
RDBMS : Oracle 9i/10g, SQL 2005
ERP/CRM Packages : Siebel 7.x., SAP R/3
Tools : Loadrunner 7.8/8.0/8.1/9.0/9.1/9.5, Quality Center, Clear Quest, Team Quest, Performance Center 7.8/8.1, HP Diagnostics 7.5, Fiddler v2.x with neXpert , Performance Analysis of Logs (PAL) v1.3.4.3 (for major Microsoft products such as IIS, SQL Server, BizTalk Server, Exchange Server and Active Directory)
Professional and Project Experience
Organization : Deloitte Services LLP
Project Title : RTrak, DTE Rewrite, Service Desk R11, Partner Principle Director Photo
Directory, Privacy Portal Hosting, RTrak –DGMF Search Integration,
ARIBA Phase IV, DNet – DR Trusted Access, Deloitte’s System Delivery
Playbook
Client : Deloitte & Touche USA LLP
Duration : July 2007 – till date.
Tools Used : Loadrunner 8.1/9.0/9.1/9.5.
Role : Tech Lead/Sr. QA Performance Engineer
Responsibilities:
• Successfully led many Performance Testing and Performance Monitoring engagements, committed to customer’s requirements and the deliverables have been of good quality.
• Supported various Flagship Applications visible to one and all in the firm.
• Preparation of the project schedule documents.
• Document Business processes to be tested and manual shake out of the in scope business processes on the performance environment and confirm the stability in that aspect.
• Scripting (Loadrunner 8.1/9.1/9.5), customization/enhancement of the scripts.
• Built auto correlation library to make scripting efficient.
• Analysis of data requirements needed for various transactions mix and tests planned.
• Incorporated the usage of Fiddler/neXpert web performance debugger tool that surfaces various coding inefficiencies in Application development phase.
• Coordinated work items with a team of 6 performance engineers from offshore (Hyderabad, India).
• Configured and Monitored performance counters on both Windows/UNIX machines during test duration and analyzed them for any performance bottlenecks at each tier.
• Captured functional defects and non-functional issues through Quality Center and tracked till their resolution and closure.
• Tracked the issues on day-to-day basis till closure and all the action items are captured in EOD reports reflecting the progress till completion.
• Performance Tested pool of enterprise applications developed in different technologies like, .Net, SAP, Sharepoint, ARIBA, J2EE, AJAX, Web 2.0 (Rich Internet Applications), Oracle and SQL Server 2000/2005, and also have benchmarked the performance of HP PPM application recently purchased by Deloitte.
Project Description:
For instance, RTrack application supports various business lines within Deloitte & Touche in tracking the Opportunities, Clients, Contacts, Activities and Reporting needs. Primarily built on SAP and .NET technologies, this application uses BI Reports 7.0/3.5, Portal. There was a major troubleshooting phase that involved various SAP R&D groups from across the globe to address the performance limitations identified by us in their upgrade to 7.0.
Organization : Polaris Software Labs (@ Onsite)
Project Title : Agent Resource Site – ARS, Image and Workflow - Claims
Client : MetLife Auto & Home, Clarks Summit, PA, USA.
Duration : Nov 2006 – July 2007.
Tools Used : Loadrunner, J2EE Diagnostics.
Role : Senior Project Lead
Responsibilities:
• J2EE Diagnostics Usage for Application Bottleneck Root Cause Analysis.
• Preparation of the project schedule document.
• Gathering of Business processes to be tested and documenting them.
• Manual shake out of the in scope business processes on the performance environment and confirmed the stability in that aspect.
• Scripting (Loadrunner 8.1), customization/enhancement of the scripts.
• Analysis of data requirements needed for various transactions mix and tests planned.
• Coordinated work items with a team of performance engineers involved in the project from offshore (Chennai).
• Performance Tested applications hosted on Windows and UNIX operating systems.
• Tracked the issues on day-to-day basis till closure and all the action items are captured in EOD reports reflecting the progress till completion.
• Latencies observed in Login & Inbox transactions tracked down to the method causing the bottleneck, by instrumentation of J2EE Diagnostics.
Projects Description:
Agent Resource Site (ARS) application supports the 3 different kind of agents selling the MetLife Auto & Home Policies (IA, IM and Retailers). The kinds of policies supported are Auto, Home, Boat and Pelp-Umbrella. In new business, the agent collects the info from a customer calling in and provides him a Quote first. Then when the customer decides to go for the policy, the application site lets the agent to register the customer and provide the Policy # back. And the application also supports the servicing for all the existing policies/customers. This phase of performance testing was to determine the performance of the application with new code drop in the major functionalities. Image & Workflow (I&W) application supports in keeping track and processing of the documents submitted by the customers on claims. It has the filenet software sitting on it, which helps us scan all the supporting documents and attach them to the respective claim #s in the system, which avoids the need to hold on to the paper work anymore. The Law now permits the Insurance companies to do that to avoid accumulation of claims and effective processing. The kinds of claims that are supported are Auto and Home types. Once the documents and scanned and attached to the claims, the corresponding update is done simultaneously done in another application by name Charlie which has the online claim applications. New modules are added to the application to support the Service Center functionality under the name AHSO and this phase of testing is to determine the performance of that module before deployment into production.
Organization : Polaris Software Lab – Chennai (@ Offshore)
Projects : DBS Wealth Management System, SAPPHIRE, NBAD Core Benchmarking
Clients : DBS – Singapore, Citigroup Smith & Barney - U.S.A, NBAD – Abu Dhabi
Duration : August 2006 – Nov 2006.
Tools Used : Loadrunner, Sitescope, HP Quality Center
Role : Senior Project Lead
Responsibilities:
• Preparation of the project schedule document.
• Gathering of Business processes to be tested and documented them (72 in number).
• Manual shake out of the in scope business processes on the performance environment and confirmed the stability in that aspect.
• Scripting (Loadrunner 8.1), customization/enhancement of the scripts.
• Analysis of data requirements needed for various transactions mix and tests planned. Executed Data seeding thru Loadrunner to meet the volume requirements on the DB to simulate production kind of environment.
• Coordinated work items with a team of 10 performance engineers involved in the projects.
• Tracked the issues on day-to-day basis till closure and all the action items are captured in EOD reports reflecting the progress till completion.
• On Job training given to 5 graduate trainees simultaneously, who have been taken into this project and had them come to billable mark in 3 weeks.
• Defects and Issue tracking through HP Quality Center.
Projects Description:
Wealth Management Solution is a complete package of Core, Lending, Mutual Funds, Special Products and Brokerage modules. The above modules are web-based proprietary products of Polaris Software lab. It addresses the versatile needs of the banking industry ranging from customer service to overall management of the bank activities. It is developed using cutting edge technology with an inbuilt security management system and provides a high degree of parameterization capability making its implementation highly flexible. Sapphire is a stock options management application used to handle various stock related services for various clients (HP, Citi etc). In order to keep up with the expected increase in customer base, the scalability aspect of the application was tested and fine tuned for better performance. Core is one of the modules in Intellect suite of products proprietary to Polaris Software Lab. It’s a web-based application targeted for the NBAD employees at various branches to support customer service activities. The agreed up on SLA is 5 seconds across 16 Business processes at the rate of 20 tps.
Organization : Fidelity (FMR - India) – Bangalore.
Project Title : ITG Central Performance Testing
Client : FISC - D
Duration : July 2005 – July 2006.
Tools Used : Loadrunner, Team Quest, Clear Quest.
Role : Performance Test Engineer
Responsibilities:
• Preparation of the schedule and strategy documents.
• Gathering of Business processes to be tested.
• Made sure functional and non-functional defects in test environment are raised and fixed in time through HP Quality Center, thereby ensuring environment stability before starting scripting on the application.
• Scripting (Loadrunner 8.0), customization of the scripts. Building scenarios, executing various benchmark/baseline tests (Low, Medium, High, Heavy, Capacity and Longevity tests).
• Analyzing the results from the tests, preparing reports based on the Loadrunner results, captured CPU utilization using Team Quest (compatible on any UNIX Flavor machines like AIX, Solaris, Linux, HP-UX) for the test durations, and gathered Oracle Statspack activity reports.
• Clean up the DB from the effects of the daily tests executed, so that the DB state is close to were we got started in this round of testing.
Project Description:
Performance testing Mercury IT Governance Central (ITG) 5.5 on PL18, PL20 and PL22 releases as well as the latest release ITG 6.0. Project involved testing various modules in ITG like Timesheets, Project Management, FISC – OPS requests, Telephone Install/Remove/Cancel requests and all together 24-request types were in scope.
Organization : Nihaki Systems Inc., NJ, U.S.A
Project Title : SOSI, ODYSSEY 2
Client : The HomeDepot – Atlanta, AT&T Wireless - Seattle
Duration : June 03 – Jan 05.
Tools Used : Loadrunner, Test Center, Site Scope
Role : Sr. Performance Consultant
Responsibilities:
• Gather Business processes to be tested.
• Scripting (Loadrunner 7.8), customization of the scripts.
• Building scenarios, executing various benchmark/baseline tests (Scalability - Medium, High, and Endurance tests) on Vanilla, Prototype and Production emulated systems.
• Analyzing the results from the tests, preparing reports based on the Loadrunner results, captured key performance metrics through additional utility tools like Site Scope/VMSTAT for the test durations.
Projects Description:
The project at HomeDepot was to test the new nation wide enterprise application SOSI for its performance. The project was divided into three stages. In stage 1 we tested Vanilla Siebel application in the testing environment emulating the production kind of network and system to fine tune the Siebel, DB Connect and network settings to support the target load (5500 users). Same cycle of testing with new set of scripts where used in stage 2 (Prototype Testing) and stage 3 (Production system testing). ODYSSEY-2 project at AT&T is to test the enterprise CRM application – ODYSSEY 2 with various month volumes on multiple releases. I was involved in the performance testing process of Release 2.1, 2.2, 2.2.1, 2.3 from the beginning to end.
Organization : UAH, Huntsville, AL and ODU, Norfolk, VA
Project Title : Port Simulation/OCR/LSA
Client : UAH, ODU
Duration : August 00 – May 03
Programming Lang./DB: C, VBA, Oracle 8i, PHP, MySQL, ASP, PERL, Dreamweaver, Microsoft
Access, Crystal Reports and SQL
Role : Research Assistant.
Responsibilities:
• Developing the front end that in VBA (Visual Basic for Applications) and Excel with macros.
• Conducting and grading exams, instructing students in the lab and grading their lab assignments.
• Maintaining lab schedules and provided assistance to undergraduate students in the lab.
• Actively involved in the research work done by the Professors in C.S Department and worked on various programming languages and simulation activities.
Project Description:
During these three years I was involved in various Co-op and intern opportunities with in campus and clients outside the campus who had tie-up/agreement with the university. I also worked as Research Assistant at university library and supported UAH website maintenance and enhancements.
Organization : TATA CONSULTANCY SERVICES (TCS) - Chennai
Project Title : Agent Commission System (ACS)
Client : Prudential Insurance
Duration : Oct 99- Jul 00
Languages Used : COBOL, DB2, JCL, CICS
Role : Assistant Systems Engineer.
Responsibilities:
• Worked on enhancements to the existing functionality in ACS module.
• Active coding in COBOL, JCL.
• Validation and Verification of the enhancements and integration testing.
Project Description:
It was a maintenance/enhancement project and we were responsible for the ACS module to keep up with the changing business functionality and new policies added on every quarter basis.
Personal Details:
Full Name: Madhusudhan Rao Gudivaka
Address: 3868 Central Pike Apt 406
Hermitage, TN 37076
Visa Status: H1B (~3 more years left on it)
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