Customer Service Data Entry
Resume:
Joyce Chong
Sacramento, CA *****
Objective: To utilize work experience and opportunity that will be beneficial for future goals and
advancements.
Education: 1995-1999 Hiram W. Johnson High School, Sacramento, CA
Diploma
Work Experience: 11/06-present Nor-Cal Beverage Co., Inc. W. Sacramento, CA
At Nor-Cal Beverage Co., Inc. (Beverage, refrigeration/HVAC), I am employed as a Dispatcher Lead. I handle incoming service calls, dispatch technicians over Nextel radios, overlook 2 employees and assure calls get closed out in timely manner. I handle e-mail and phone correspondence with customers and follow through with them to ensure excellent customer service. In addition to my dispatching duties I also do data entry, billing on AS400 system, filing, train new employees and coordinate parts deliveries.
10/06-11/06 Apple One Elk Grove, CA
Through Apple One, I was employed by Department Human Assistant as an Office Assistant II. My duties were filing, create spreadsheets for supervisor, supporting social workers and supervisors help when needed and other general office duties.
08/06-10/06 Accountemps Sacramento, CA
Through Accountemps, I was employed by Beneto Bulk Transport as a data entry clerk biller using Transtar system. My duties were inputting customers orders into Fuelquest system, and billing.
05/06-08/06 Kelly Services Sacramento, CA
Through Kelly Services, I was employed by First Data Government Solutions as a data entry/clerical clerk. My duties were inputting child supports payments into systems, researching problem payments, working in the mailroom, running documents in machinery, and some administrative duties.
10/00-04/06 Golden State Overnight Sacramento, CA
I worked at Golden State Overnight (Transportation) as a dispatcher, data entry, and payroll clerk. I was responsible for dispatching over 40 routes routes daily, assisting drives with directions via alpha page. I was also responsible for entry for payroll, COD’s processing, customer services, operating multiple phone lines, data entry, material (freight) handling, and administrative duties.
04/00-09/00 Kelly Services Rancho Cordova, CA
Through Kelly Services, I was employed by Franklin Templeton and Sprint as a Administrative Assistant. Some of my duties included receiving and sending faxes, making photocopies, processing incoming and outgoing mail, cresting documents on Microsoft Word and Excel, emailing, payroll, inputting data transactions on Investar, and creating graphs for managers.
Summary of I am proficient in computer software such as Excel, Microsoft Word,
Qualifications: Windows 95/98 Applications, 10 Key by Touch – 13,000ksph, Alpha-Numeric – 10,000ksph, Internet Explorer, Email, Word Perfect, and Word Processing – 40wpm, AS400 system, Transtar system
Reference: Available Upon Request
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