Customer Service Medical

Wendi Whitmire

**** ***** **** **

Baltimore, Md 21226

443-***-****

Experience

****-******* **. **** ***** Glen Burnie, Md

Medical Assistant- Front and back office duties, vitals, venipuncture, IV starts, assist with

Procedures, sterilization techniques, schedule surgeries, insurance verification, prescription

call-ins, filing, faxing, scheduling appointments, Medical Mastermind, EMR.

2010-2011 St. Agnes Hospital Baltimore, Md

Lab Trainer/Phlebotomist- Train all new and incoming employees in the laboratory, annual

Competency’s, lectures, specimen processing, urinalysis, QC checks, send-out tests, in-patient

and out-patient lab draw stations, emergency department, am draws, I-stat machine, Bio-site

machine, mobile lab, Medi-tech, EMR.

2007-2008 Lancaster General Hospital Lancaster, Pa

Phlebotomist- AM draws, emergency department, trauma department, specialized in pediatrics,

processing, entering and editing orders, requisitions, in and out-patient settings, pre-op, coag

clinic.

Education

2006-Present Anne Arundel Community College Medical Technology/Forensic Science

2009 Divers Alert Network Diver Medical Tech-Certified

2007 AIHP Phlebotomy-Certified

2006 Anne Arundel County Fire Dept. IV-Tech- Certified

2001 AMDA Musical Theater-Certificate

2000 Centennial High School Diploma

Affiliations

2009-Present Boy Scouts of America-Den Leader, Board member, Instructor

2009-Present National Board of Diving and Hyperbaric Medicine

2004-Present University of Md Shock Trauma- Volunteer-Emergency Dept.

2004-Present Earleigh Heights Volunteer Fire Dept-EMT/IV Tech

Skills

Patient care, IV tech, OBGYN, pediatrics, geriatrics, oxygen maintenance, CPR, capillary and

venous blood draws, splinting, immobilization, vitals, specimen processing, teaching, public

speaking, Microsoft office, excel, word, outlook and power point, EMR, meditech, mobile lab,

Medical Mastermind, telephone etiquette, customer service, scuba diving, driver’s license.

References

Gray Maggard EMS Instructor 410-***-****

Christian Bowman Supervisor 410-***-****

Dr. Song Chung Supervisor 410-***-****

George Winterling Private Investigator 443-***-****

Charles Halla Scout Master 410-***-****

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