Customer Service Manager
Resume:
Charles M. Dayton
East Point, Georgia 30344
**********@*****.***
Summary
Experienced automotive professional with a proven history of success in both management and technical work seeks a position which will be challenging and make use of unique skill set.
Work Experience
December, 2011 – Present Meineke Car Care Center
Manager, Franchise Store Decatur, Georgia
• Directed and scheduled shop employees
• Accountable for sales, customer service, receiving and stocking of parts, creating PO’s for second-source parts, and all aspects of day-to-day franchise operations
• Performed general repairs, maintenance, and installations on all makes and models of cars
August, 2008 – December, 2011 Goodyear Tire and Rubber
Sales Manager Akron, Ohio
• Completed management training with corporate Goodyear
• Increased sales and customer service indices at three stores in Atlanta area
• Awarded Service Manager of the year, 2009
• Performed general repairs, maintenance, and installations on all makes and models of cars
January, 2002 – August, 2008 World of Wheels
Operations Manager Decatur, Georgia
• Responsible for 8 sub-departments including wholesale customers, scheduling drivers and deliveries, shipping and receiving, inventory, and others
• Implemented new programs and trained new team members
• Completed painting and light body work on all makes and models of cars
April, 2000 – January, 2002 Gene C. Systems
Operations Manager Morrow, Georgia
• Carried out logistics plans for shipping, receiving, and warehousing
• Expanded product lines, negotiated pricing, and oversaw employee training
• Personally supervised the build up of vehicles featured in nationwide shows and trade publications
• Designed and installed custom work on all makes and models of cars
September, 1998 – April, 2000 Mustangs Unlimited
Sales Manager Norcross, Georgia
• Trained customer service representatives
• Expanded product lines
• Oversaw employee scheduling and reviews
February, 1996 – September, 1998 AT&T
Electronics Technician Arlington, Texas
• Responsible for inventory and installation of telecommunications and data equipment
February, 1990 – February, 1996 US Navy
Electronics Technician, E3
• Diagnosed and corrected electronics equipment, rebuilt circuit boards, and maintained quality control
Education
1992 University of Phoenix
Associates Degree, Electrical Engineering Memphis, Tennessee
1989 Manatee Area Technical College
Associates Degree, Mechanical Engineering Bradenton, Florida
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