Customer Service Human Resource

Kevin G. Smith, M.Sc.

** ******* *****

Ajax, Ontario

L1T 0K5

Telephone: 416-***-****/905-***-****

E-mail:*********@*****.***

Objective:

To fill a position in Customer Service / Human Resource Management/Recruitment

Skills

Highly motivated with strong people skills and human resource skills

Punctual with 100% attendance record

Able to perform accurately under pressure and meet deadlines in a fast-paced environment

Excellent critical thinking, decision making and problem solving skills

Excellent analytical and numeracy skills

Able to compose letters, reports and other written documents with 100% accuracy

Strong organizational skills and leadership[ skills

Excellent communicative and interpersonal skills for serving the public

Strong team player who works towards designated goals of the company

Competent and fluent in English Language

Independent worker who is adaptable to new environs

Works with minimal or no supervision and takes initiative

Computer literate in MS Word Products

Professional Experience in Customer Service

Customer Service Consultant – Rogers Wireless, presently

Assist with customers with payment collection

Provide customers with necessary information regarding company procedures on the products offered by the company

Provide local customers with billing information, transfer and change of address request

Up sell and Cross sell products of the company

Successfully market company packages to customers

Handle customers’ queries professionally and provided solutions thereby maintaining a

maximum level of customer satisfaction

Maintain poise and perseverance when dealing with dissatisfied or difficult customers

Convert callers to customers by successfully promoting products and services

Deal with high volume of calls

Set and achieve Team goals by maximizing daily quota

Experience in Human Resource Management

Human Resource Manager Social Development Commission 08/2000 - 09/2005

Recruitment and Selection

Effectively assessed candidates during the pre-screening process based on organizational fit, job fit and the recruit’s ability and expectations

Use open ended, job related, situational and behavioural questions to determine job, team and organizational fit

Created job advertisements

Scheduled interviews with candidates

Conducted telephone and face to face interviews

Administered pre-employment tests – knowledge and behavioural

Conducted adequate background checks by adhering to laws and best practices

Conducted frequent analysis and evaluation of recruiting methods to ensure cost effectiveness, efficiency and value

Managed and monitored budget allocations in an efficient and responsible manner.

Conducted routine job analysis procedure to ensure that job description fits organizational needs and serves as a foundation for all recruiting activities

Processed all new hire paperwork

Conducted new hire orientations

Created and maintained personnel files

Tracked and conducted reviews, promotions, transfers and terminations in a timely manner

Conducted exit interviews

Experience in Education

Lectured Human Resource Management to Post Secondary Learners at the Bachelor Degree Level and at the Associate Degree Level 08/2005 – 09/2011

Education

MSc. Human Resource Management - Nova South-Eastern University, Florida 2004

References Available Upon Request

Contact this candidate