AUSTIN MEI

**** ****** ** #***

Sunnyvale, Ca ***89

Cell: 408-***-****

Email: l2a5fj@r.postjobfree.com

Objective: Seeking a challenging position with growth opportunity.

OS/App Skills: Windows 95/98/NT/ME,2k,Xp, MS-DOS, Unix, Linux 7.2, Solaris 5.7, MS-Office 97/2000, AutoCad14, PhotoShop, FileMaker Pro, Partition, Magic, System Command, Acrobat, MS Excel, MS PowerPoint, Netscape, Internet Explorer, and Norton Systemworks.

Education:

Area Truck Driving School, Santa Clara, California

Class A License Endorsement: TX

Work Experience:

08/06-12/08 Microprobe Inc

Production Technician/Shipping/Receiving

• Performed heavy phone customer service

• Load /Unload truck using hand truck or pallet jack

• Ship product to domestic and international customer, and delivery

• Received product from vendor and restore to warehouse.

• Inventory, Create work order, Order supply, Finalize shipment.

• Help engineer to do drawing on Auto-Cad, Set up network printer.

• Create BOM (build of material or schematic) for production line.

09/02- 08/06 Agilent Technologies (Ikon Office Solutions)

Sr. On site specialist

• Helped developed guidelines of operating procedures

• Performed heavy phone customer service.

• Schedule appointments with clients and vendors

• Maintain good rapport and relationships with clients and top executives tailoring services to their needs

• Came up with cost and time saving solutions that saved the customer over $30,000 a year unnecessary expenses

• Customer enrollment in service increased 45% since our induction

• Data entry and analysis utilizing spreadsheet and statistical

program

• Made presentation to site and integrated manager to update them on progress and new developments

• Printer setup/ TCP/IP bit configuration for assign printer

06/99 – 06/01 Lam Research, Fremont, California

Sr. Technician

• Performed conference room setup using AV projectors HP-7110, Epson 61-P, coax cable, AV cable, S-video, pcb-component, LCD, Encoder, Decoder, Auto-cad, troubleshoot and configuration,

• Performed calibration test on various 2300 modules.

• Setup hardware and software testing environment: Test equipment integration and OS/drivers installation, configuration, and backup

• Executed functional, error, and regression test. Tracked bugs using LAM NCR database.

• Performed system and board level troubleshoots using Innerview Application and DMM. Reworked as required.

06/94 - 06/99 United States Postal Services, San Jose, California

Postal Carrier

Performed customer services; sorted, fingered, and distributed mail.

References: Available upon request

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