Customer Service Sales
Resume:
Mallory Johnson
*** ********** *****, *********, ** 21230
**********@*****.***
Objective To obtain full-time position in the field of Marketing or Advertising
Education:
Bachelor of Science & Business Administration, December 2010
Double Major: Marketing & General Management
Shippensburg University of Pennsylvania
John L. Grove College of Business
AACSB Accredited
Relevant Coursework:
Marketing & Management Research
Sports Marketing
Personal Selling
Strategic Management
Marketing Strategy
Employment:
Feb 11 – Present Customer Service Representative/Return Goods Coordinator – Vacon Inc.
Chambersburg, PA
• Manage customer accounts
• Plan and lead weekly meetings
• Maintain spreadsheets and analyze data daily in Microsoft Excel
• Effectively meet deadlines
• Handle all repair and warranty claims company-wide
• Communicate daily with sales reps
• Work directly with global accounts
Aug 10 - Present Server – EJ’s Grill – Chambersburg, PA
• Adapted to fast pace working conditions
• Exposure to fine-dining atmosphere
• Balanced part-time position while being employed full-time elsewhere
• Engaged in and upheld customer relations
March 07 - Feb 11 Server/Bartender – Red Robin - Chambersburg, PA
• Exceeded sales goals by effectively presenting promotions and building clientele
• Promoted to higher position among staff within first year of employment
• Shift-leading responsibilities
• Balanced full-time position while pursuing bachelor’s degree
• Trained and mentored new servers annually
March 08 – April 09 Marketing Representative – Red Robin
• Budgeted
• Launched kid’s night arts and crafts weekly
• Conducted weekly food-drops to local businesses
• Coordinated and implemented community and charity events
• Participated in company-wide meetings
Jan 01 – Feb 07 Server – Greenvillage Drive-In Restaurant
• Attained proper customer service techniques
• Adapted to fast pace working conditions
*References Available Upon Request
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