Sales Customer Service

Kristopher Spann

**** *. ******* • Chicago, IL **649 • 312-***-**** • ********@*****.***

CAREER PROFILE

Expert consultative sales and solution professional with over eight years leading sales and market growth initiatives. Strong business and strategic planning acumen with solid quantitative background skills in analytic tools and techniques. Documented success in growing market share through aggressive prospecting and new business development. Proficient in a wide array of software applications and operating systems, including CRM management. Excellent leadership with proven ability to define issues and implement change.

EDUCATION

Bachelor of Arts, Mass Communications / Public Relations, University of Illinois, May 2000

PROFESSIONAL EXPERIENCE

Waste Management, Chicago, IL (2010- 2011)

Senior Account Manager

• Identified, targeted and sold waste disposal and collection services to industrial, commercial property and, city municipality accounts by developing and maintaining business relationships with customers through periodic personal follow up, proactive customer service, prompt attention and resolution to concerns or issues and timely contract updates. Implemented marketing and educational programs that inspire environmental sustainability practices within commercial office properties thus improving tenant recycling participation efforts by 25%.

• Assisted new and existing accounts improve recycling, resource recovery, and waste diversion from land filling through education and tenant participation.

• Participated in strategic partnerships through joint sales meetings providing training and support of teamwork as it involves joint sales accounts.

Rand McNally & Company, Skokie, IL (2007-2010)

National Account Manager/Commercial Transportation & Technology

• Developed and maintained ongoing positive relationships with key national account customers, territories included all U.S. markets including but not limited to new business development, internal/customer requested reporting, internet contract pricing of consumer mapping and logistical enterprise software solutions within a high volume sales environment overseas and domestic, achieved a 10% increase in sales for the third quarter of 2007.

• Executed analytic business plans in the areas of contracting and finance. Proficient in communication and implementation of pricing, product, and support policies for a national territory.

• Developed, researched and presented formal presentations to senior level management and end users across the country. Coordinated national outbound sales & marketing campaigns within a business to business, enterprise software environment.

AT&T, Chicago, IL (2003 – 2007)

Lead Communications Specialist

• Strategically sold wireless products and services to consumer and business clients in an effort to significantly increase company market share.

Creatively leveraged consultative selling program and marketing campaigns to consistently exceed sales numbers by 50%, yearly.

• Trained and developed all new employees on system configuration and corporate compliance.

• Managerial responsibilities included but were not limited to implementing key initiatives, including leadership development, and identifying, assess, and selecting high caliber talent.

• Provided consultative feedback to management on addressing performance management and employee relations issues; facilitated conflict resolution meetings;

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