Billing, AR/AP, Admin support

YVETTE LUGO

***-** ***** ****, *** Floor Apt.

Jamaica, NY 11434

Tel.: 646-***-****

Email: ******.********@*****.***

PROFESSIONAL PROFILE

A resourceful, assertive accounting professional with 10 years' broad-based knowledge and experience, eager to assume broader challenges as a research associate utilizing practical investigation, verification and analytical skills.

Motivated self-starter; work efficiently on own initiative in solo or team settings with minimal supervision, contributing substantially to group effort.

Articulate, confident, professional, and client focused.

Highly organized with excellent time management, multitasking and prioritizing skills.

Strong numerical and administrative abilities applied to Accounts Receivable/Payable, auditing, cash flow analysis and management and general ledger maintenance.

Adept at managing simultaneous special projects and training staff.

Keen analytical focus with strong research and investigative abilities.

Fluent and literate in Spanish, (bilingual English/Spanish).

Proficient in QuickBooks, Peachtree, Great Plains, MS Word, Excel, Access and Outlook; FDR and Eclipse banking systems.

EXPERIENCE

STI Prepaid LLC (Telecommunications Provider) New York, NY

Wholesale Accounts Receivable Analyst 1/02-Present

Solely responsible for management, accounting and profitability of wholesale division for domestic and international clients.

Prepared weekly, bi-weekly and monthly billing and statement generation via Excel and Access applications for delivery to carrier and customers.

Oversee or personally handle receipt, deposit, validation, offsets, and posting of funds received from customers to appropriate subsidiary ledger accounts in G/L accounting system.

Update customer contact list with indications of special handling.

Ensure receivables are collected and processed in accordance with contractual terms; confirm receipt of wired and/or direct deposited funds; initiate soft collection calls and written reminders to overdue accounts; notify delinquent accounts when management intervention is required with recommendation of service suspension and/or escalation; prepare necessary documentation to manage receivables in default.

Gather and compile required documents and forms to establish a valid dispute; follow through with internal sources in dispute resolution; interact with IT, NOC, SOC, and AP departments to investigate, research and resolve problems and pending items; liaise between customers, vendors, and employees. Retrieve and retain materials required to engage relationship, i.e. tax exemption and new account forms, credit checks, trade and bank reference, financials, contracts, SOF forms, and DNB rating reports.

Process accounts for returned checks; initiate and follow through on fund recovery/replacement.

Process all incoming funds for fees, principal and late penalty interest.

Prepare and monitor daily traffic exposure analysis reports to ensure that accounts do not exceed the contractual credit limits, and to determine if accounts need to provide advance payments or are in need of further possible actions to try to eliminate any exposure to the company.

Reconcile weekly, monthly, quarterly, year-to-date and year-end reports; assist with monthly and yearly closings and financial reporting.

Report anomalies, irregular transactions and unresolved discrepancies to senior management; secure approval for special transactions.

Assist the NOC Department in building up the LCR systems to process and verify rates.

Generate, analyze and report status of reports for the president and upper management review to enable them to make decision.

YVETTE LUGO

Accomplishments

Recruited as customer service agent and promoted to Accounting Clerk, Accounting Associate, and currently Wholesale Accounts Receivable Analyst and Network Cost Analyst in Finance Department.

JPMorgan Chase Hicksville, NY

Customer Account Manager 2/99-6/01

Managed ongoing account activities and related correspondence for domestic and international clients, performing research, resolution, and adjustment as necessary.

Performed credit/debit procedures in compliance with Customer First protocol and legal regulations; maintained sub-account ledgers.

Provided bank check clearing processes and pursued all recovery avenues to minimize operational loss.

Responded to payment dispute inquiries received via electronic mail and telephone.

Handled internal requests for dispute resolution, interfacing with other departments, clients and financial institutions.

Trained new hires and ensured accurate and timely processing of personal and business-use applications.

Reconciled bank and credit card accounts and handled administrative record keeping.

Reviewed the general ledger and made adjustments for inter-company transactions.

EDUCATION

Molloy College Rockville Center, NY

Human Resource Certificate 2/02

Queens College Flushing, NY

Payroll Professional Certificate 2/01

Pursuing Accounting/finance/business degree (presently 62 credits earned)

Caliber Training Institute New York, NY

Bank Teller Certificate 4/96

Devry Technical Institute Woodbridge, NJ

Major: Computer Sciences/Telecommunications

Relevant Coursework: Accounting, Computers, Business, Voice and Data Communications, and System Administration.

Apex Technical School New York, NY

Word Processing Specialist Certificate 6/89

MILITARY EXPERIENCE

United States Army Reserve Ft. Tilden, NY

Automated Logistics Specialist, Sergeant/E-5 8/92-5/05

Dealt with warehouse operations in the procurement, distribution, maintenance, and replacement of material and personnel.

Coordinated training of soldiers and work assignments; maintained personnel records; completed performance evaluations and recommended awards; created schedules, oversaw adherence to rules, and assisted in directing operations.

Oversaw shipping, receiving, inventory control, quality control, sanitation, and special handling requirements.

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