Manager Customer Service

Teresa L. Harris

**** ****** ***** **. – Lawrenceburg, Ky 40342

Home Phone 502-***-**** Work Phone 502-***-****

SUMMARY OF QUALIFICATIONS:

Knowledge of Microsoft Word, Excel, PowerPoint, ORACLE, KHRIS

Strong analytical and problem solving abilities.

Motivated self-starter with an aptitude for learning new tasks quickly.

Successful track record of positions that demanded high responsibilities and a reputation as a dependable and accountable employee.

EDUCATION:

Master Of Business Degree - Morehead State University, Morehead, Kentucky:- July 2002. G.P.A. 4.0

Bachelor of Arts in Business Administration - Midway College, Midway, Kentucky, May 2000. Cumulative G.P.A. of 3.8

Named to the national Dean’s List.

CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS:

Certificate of Management Fundamentals

Member – International Public Management Association – Human Resources

Member – Gamma Beta Phi – Scholastic Honor Society

Nominated for Who’s Who in America

WORK HISTORY:

Justice Cabinet – Department of Corrections 08/05-Current

Human Resource Branch Manager.- Division of Personnel Services : Provide overall management for central office recruitment and staff development. Implement programs and training to staff, make decisions on policy and procedures. Supervise staff in the area of employee drug testing, evaluations, and educational assistance. Approve/manage tuition assistance. Coordinate career fairs through-out the state to recruit officers. Interpret and enforce personnel policies. Review applications and instruct applicants on job qualifications. Assist Internal Affairs with investigations.

Justice Cabinet – Department of Corrections 07/04-08/05

Personnel Administrator – Division of Personnel Services: Provide technical and professional support and advice to manager, supervisors, and employees in the area of personnel administration. Prepare and recommend approvals for personnel actions. Perform all aspects of personnel management including classification, compensation, disciplinary actions, and grievances. Coordinate the recruitment efforts for the department including advertising and job fairs. Advise Commissioner of results. Perform all related activities regarding personnel.

Justice Cabinet – Department of Corrections 11/03 – 06/04

Personnel Management Specialist III- Division of Personnel Services: Provide technical assistance relative to personnel administration to agency management and employees. Review position actions and position descriptions for accuracy and conduct audits when necessary. Investigate and report facts on employee grievances and suspensions. Audit employee evaluations for accuracy. Conduct career fairs to recruit potential employees for Corrections. Process P-1’s for 1700 employees in the areas of promotions, demotions, transfers, suspensions, retirements, resignations, and dismissals.

Ky. Division of Forestry 2/03 – 11/03

Administrative Specialist III: Manage fixed assets over $500.00, including all state and federal owned property. Coordinator for the procurement of federal excess property. Work with local truck dealerships for quotes and acquisition of fleet vehicles. Enter Payroll for state employees.

Texas Instruments, Inc. 11/99 – 1/01

Marketing Representative: Duties included overseeing daily activities of department and supervising 4 employees when Department Manager was away. Manage global and domestic distributor based customers for pressure switch and Thermostat market (2001: $4.5M). Manage all customer interactions including: application inquiries, sample requests, quotes, quality issues, blueprint analysis, set up and changes of production parts. Determine pricing based on customer volume, quantity breaks and component

adders. Quoting products and negotiating prices with customers. Interact daily with Manufacturing, Engineering, Drafting, Quality, Purchasing, and Customer Service to transform customer needs into a finished product at a profit.

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Customer Account Specialist/Production Control: 07/95 – 11/99

Manage customer accounts totaling millions of dollars. Handle customer related concerns, such as order entry, returned material, shipment of parts, and resolve customer part discrepancies. Schedule orders to production to meet customer requirements. Coordinate with shipping department on getting completed orders to customers in timely manner. Interact daily with Engineering, Purchasing, and Manufacturing on customer related concerns. Train new account representatives.

Material Planner/Scheduler/Inventory Control 05/90 – 07/95

Manage material requirements for production floor. Procurement of component parts for production to build completed product. This involved using purchasing system, JIT system, and MRP. Forecasting material requirements for product lines and working with suppliers on a daily basis to ensure delivery of material. Sending request for quotes to Buyer and negotiating prices. Maintain warehouse inventory of ordered material and finished devices. Scheduled material and determined build requirements for 3 off site locations. Managed all material expedites, which entailed working with suppliers and shipping firms to ensure material was on the dock when needed. Training of new planners and specialists

OTHER EXPRIENCE

E.T. Trucking, Inc. 1/00 – Current

President: Duties include maintaining yearly budget, daily balancing of cash, bank reconciliations, month end close, accounts payable, accounts receivable, payroll, and other accounting functions related to the company. Self-owned company.

Fox Creek Christian Church 10/09 - Current

Treasurer: Helping Hands (Ladies Ministry)

Monthly balancing of all donations, bank reconciliations, accounts payables, accounts receivables.

Assistant Treasurer - 10/05 – 12/07

Weekly balancing of tithes and offerings, bank reconciliations, accounts payables, accounts receivable, payroll, and forms for tax preparation.

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