Registered Nurse Customer Service

Pharis Martin-Serna, RN

**** ***** *****, *** ******, NM 88007

575-***-**** ************@*****.***

Career Objective

To secure full-time employment as a registered nurse.

Education

Bachelor of Science in Nursing, 2011

New Mexico State University, Las Cruces, NM

Work Experience

The Hobby Horse, Las Cruces, NM

2007-present, Director of Marketing and Design

• Manage all aspects of client relations and cabinetry design, from original contact through final sale

2000-2007, Office/ Personnel Manager

• Oversaw transition to computerized accounting and cabinetry design

• Duties included Accounts Receivable, Accounts Payable, Payroll and Inventory

• Maintained confidential client and personnel files

• Was in charge of hiring, orientation, disciplinary actions, and/ or termination of employees

1998-2000, General Office Clerk

• Handled correspondence, filing, telephones, and customer service

Jackson-Lloyd Insurance, Longview, TX

1996-1998, Collections Manager/Marketing Coordinator

• Coordinated with parent company, CNA Chicago, to research, process and resolve past-due collection accounts

• Trained and supervised departmental staff of four

• Initiated a telemarketing campaign to upgrade clients to more comprehensive coverage with an 85% success rate

Big Lots, Longview, TX

1995-1996, Bookkeeper

• Maintained employee timecards, balanced register drawers daily, made bank deposits

Affiliations & Volunteerism

2011-2012, Webelos Den Leader, Cub Scout Pack 62, Las Cruces, NM

2009-2011, NMSU Student Nurses Association

License

Multi-State Compact (RN-75036)

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