MCTS

Ricardo La’Beach

MCTS

*** ***** ****** ***

Pawtucket, RI 02860

*******.*******@*****.***

857-***-****

Overview

Technical background includes ten (10+) years of hands on experience with Microsoft windows and networking equipment, this include; consultation, modification, installation, troubleshooting, resolution and protective measures for hardware and software, implement, analyze and support LANs/WANs (wired or wireless) and structured programming.

Technical Skill

Microsoft Windows Workstation OS (95-VISTA) • Microsoft Windows servers (WINNT-SERVER 2008): Active Directory, DHCP, DNS, Group policy, firewall, etc • Microsoft Internet Security & Acceleration Server • Microsoft Office (2000-2008) • An assortment of backup and antivirus software’s • Networking LANs/WANs • Point-of-Sales (POS) software: Retail Star and Microsoft Retail Management systems (RMS) • Small scale Disaster Recovery • Hardware Maintenance and Computer Repair • Structured Programming with diverse language

Certifications: Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuring

Education: Northern Caribbean University(1999 – 2002)

3rd year Credit in Information Technology

KNOX COLLEGE HIGH SCHOOL (1994 - 1999)

High School Diploma

Professional Experience:

System Administrator

Western Sports Ltd Jun/07 – Oct/09 Kingston, Jamaica

• Major Project: Migrate Microbiz to Retail Star at different location to facilitate centralize management and improve data integrity.

• Actives: Consult with management on existing technologies and best practices. Assist in making critical decision in strengthen the computer system. Implement, secure, analyze, modify and maintain windows network to facilitate prompt transactions with precise information at all locations while employees have access to network resources local and remote. Research and procure different technologies locally and foreign with the aim of improving productivity, integrity and security of critical company information. Providing technical/helpdesk support for software’s including: Windows XP, Windows Server 2008, Microsoft Office, Inventory management software (Retail Star, Retail Pro, Microbiz) and account package QuickBooks

• Technologies include: Servers, Workstations, printer, barcode and PDT scanners, switches, routers, VPN and FTP, along with centralize antivirus (BitDefender) and backup.

LAN Manager

CrichtonMullings & Associated Chartered Accountants Ltd April/04 – May/07 Kingston, Jamaica

• Major Project: Computerize location in Kingston, Jamaica and integrate with office in Miami, FL. Implement procedures and hardware equipment to allow clients the options to backup data remotely while synchronize data in Kingston and Miami.

• Actives: Implement and support internal windows network, ensuring employees have access to network resources such as client files, printers, email, etc. Provide technical support to external clients, including: Computerize accounting systems, implement/modify network infrastructure, Repair computer equipment, implement/modify computer policy, analyze/implement backup procedure, restore lost data or data for previous backup, write customize application to increase productive and provide helpdesk/remote support to clients.

• Technologies include: Windows workstation OS and Server, QuickBooks, Peachtree, various printers, scanners, switch and routers and custom applications written or from externally contractors

System Engineer

Vin’s Computer Sales & Service Ltd April/03 – May/04 Kingston, Jamaica

• Actives: support include: software and hardware installations, maintenance, upgrades, troubleshooting, structured cabling, server and client configuration, security and software development.

Computer Technician

Compu-King Center Ltd February/01 – March/03 Spalding, Jamaica

• Actives: Provided helpdesk support, repairs, maintenance and communicated with vendors to resolve issues and maintain optimal system performance.

Lab Consultant

Northern Caribbean University September/00 – February/01 Mandeville, Manchester

• Actives: Software support for Microsoft Windows 98/2000, Microsoft Office 97/2000, Corel Word Perfect and Compilers such as Borland C++, Visual Basic and COBOL.

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