Customer Service Engineer

ERNEST LEE SHAW

Address: **** ******* *****, ***********, **** 84663

Phone: 801-***-****

Email: ***********@*****.***

PROCESS ENGINEER

QUALIFICATIONS SUMMARY

High-motivated, astute, and well-rounded engineer, with strong educational foundation and

comprehensive background in structural design and analysis, backed with great deal of engineering

intuition and ability to understand the underlying principles of engineering. Equipped with skills in

designing multiple materials, including steel, concrete, wood, and masonry. Proficient in creating own

analysis and design tools, including programmed spreadsheets and applications. Thrive at learning new

things quickly and providing solution to complex problems. Accustomed to collaborating with all levels

of individuals and accomplishing task on time. Armed with excellent written and verbal communication

skills, along with working knowledge in French and Spanish language.

RELEVANT EXPERIENCE

Con-Fab California Corporation, Shafter, CA

PLANT ENGINEER - 2012

- Maintained accurate records of time for each event in the erection schedule to keep details on any

causes of delays in reopening the I-405 freeway for Adams Boulevard pedestrian bridge, which

would have carried a price tag of $1,000 a minute.

- Transported girder on the job site in a timely manner and received commendation for excellent

quality.

- Assumed full accountability on batch requests for onsite concrete batch plant including

specification for the amounts of chemical concrete admixtures which varied with the weather and

other factors.

- Created a written report regarding aggregate tests run for the days pour and generated documents

requested by outside inspectors.

- Gathered various measurements of girders and other pieces and presented a report of as-built

measurements.

- Provided keen oversight to the process of loading and preparing of products for shipment

including last minute patching, sanding, sand-blasting, coating steel with zinc based primer, or

other finishing touches.

- Carried out aggregate gradations, sand-equivalents, cleanliness value, and other aggregate tests.

- Conducted extensive analysis on pre-stressing jacking heads and put together a rebar take-off

accurately.

Key Highlights:

- Worked collaboratively with laborers in constructing 180,000-pound bathtub girder for the

Adams Boulevard pedestrian bridge, which spanned more than 90 feet.

- Immediately attained ACI certifications and singlehandedly received Cal Trans CT-125 quality

control certifications in the company.

- Accurately provided comprehensive measurements fundamental for a report, which potentially

secured the company approximately $10,000 to $220,000 at a price tag of $10,000 to $20,000 per

girder in recasting between one and eleven girders.

Aquaveo, Provo, UT

SOFTWARE TESTER | CIVIL INTERN - 2007-2010

- Accurately inspected test results from automated test scripts and identified possible failures.

- Proficiently developed online documentation from all different sorts of source files and materials

for WMS.

- Held responsibility in converting large amounts of documentation from Word, PDF, RoboHelp,

and other formats to online wiki format.

Key Highlights:

- Successfully earned promotion from customer service representative to software tester.

- Utilized self-taught knowledge of C++ language to produce majority of file input/output code for

a new application and to execute new system.

- Singlehandedly restructured non-functional software testing system for a complex hydrologic

modeling application.

- Creatively planned most of www.gsshawiki.com website for the company.

OTHER EXPERIENCE

Convergys, Orem, UT

CALL CENTER AGENT | CUSTOMER SERVICE | SALES - 2005-2007

Maga Trucking, Winnemucca, NV | Swift Transportation, Phoenix, AZ | Atlantic Relocation Systems,

Atlanta, GA

DRIVER | CREW SUPERVISOR | TRAINER - 2002-2005

EDUCATION

MASTER OF SCIENCE IN CIVIL ENGINEERING - 2011

Brigham Young University, Provo, UT

BACHELOR OF SCIENCE IN CIVIL ENGINEERING - 2009

Brigham Young University, Provo, UT

ASSOCIATE IN GENERAL STUDIES - 1999

Columbia Basin College, Pasco, WA

LICENSES AND CREDENTIALS

Cal Trans Certifications

CT-105, CT-106, CT-125, CT-201, CT-539

Commercial Driver's

License

Class A, Doubles, Triples, Tanker, Hazardous Materials

Insurance License

Utah | California

Safety Training Courses

Mine Safety and Health Administration (MSHA), Lock-Out Tag Out,

Chemical Handling and Mixing, Forklift Training, First Responder and

CPR Training

Civil Engineer Licensure

Engineer in Training (EIT)

Passed Fundamentals of Engineering (FE) Examination in Utah - 2009

Certified American Concrete Institute (ACI) Concrete Field Testing Technician-Grade I

AWARDS AND HONORS

Requested to Join Golden Key Honor Society

Academic Scholarship (Half-Tuition)

Overall Champion-Portland Cement Concrete Mixture Design Class

TECHNICAL ACUMEN

AutoCAD | Visual Basic for Applications (VBA) | HTML | wiki text | Cascading Style Sheets (CSS) |

VBScript | C++ | Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) | Microsoft DOS |

Linux | IrfanView | Paint | Photoshop | Computer Building Skills | Network Skills | Watershed Modeling

System (WMS)

Contact this candidate