Customer Service Sales

Chintan Parikh 714-***-****

**** ****** **, # *-**

Fullerton, CA 92870 ***************@*****.***

Summary of Qualifications

• Hardware Installation and Upgrades – Motherboards, Processors, RAM, Graphics cards, Sound cards, Modems Parallel cards, and Full System Builds.

• Able to repair,install,upgrade, and maintain desktop and notebook.

• Excellent written and verbal communication skills.

• Ability to instruct users with computer and presentation skills.

Professional Experience

PC Quality Manager 09/11 – Present

Sky-Tech Impex Inc, Fullerton, CA

• Manage international computer store business in Africa.

• Perform computer repairs for refurbishing and reselling.

• Responsible for full servicing computers, upgrading memory, installing operating systems, and maintain performance on laptops/desktops.

• Handled QuickBooks Bookkeeping: Account Receivable and Account Payable.

• Perform administrative duties such as tracking orders, purchase requisitions and general clerical duties.

Customer Service Associate 03/10 – 12/10

Mobil Gas Station, Cypress, CA

• Provided support to the sales team to ensure sales and service objectives are achieved.

• Responded appropriately to customer queries.

• Provided detailed information on new products to customers.

• Maintained the accounts of new customers.

• Assisted in training new customer service representatives and associates.

• Performed research surveys on customer needs and requirements.

• Prepared daily sales report for the sales team.

Customer Service Representative 12/06 – 05/09

Fry’s Electronics, Anaheim, CA

• Responsible to supervise and orientate new employees.

• Responsible to manage cash flows.

• Carried out need assessment of customers.

• Managed inventory of accessory departments on a quarterly basis.

• Handled all issues relative to public relations.

Education

United Education Institute, Ontario, CA

Computer System Technician 07/10 – 03/11

Shree C.N Vidyalaya, Gujarat, India

High School Diploma 06/01 – 05/04

References are available upon request.

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