Customer Service Representative

Location:

Aurora, CO, 80011

Salary:

12.00

Posted:

August 10, 2011

Contact this candidate

Resume:

BARBARA GIVEN

**** ******** **.

Aurora CO *****

303-***-**** home

********@***.***

Seeking a position in the capacity of Administrative Assistant, Receptionist, or Customer Service Representative, bringing the following experience, skills and attributes:

Experience:

Extensive experience working with the public including health care, real estate, education and general business office settings. Interact well with others at all levels. Professional work ethic, reliable with excellent interpersonal communication, customer service and office support skills.

WORK EXPERIENCE

Express Personnel, / Reed Group

Broomfield CO

April 2011 – present

Customer Service Specialist

Open and manage disability and FMLA claims for clients.

Member Service Representative

Kaiser Permanente through Summit Employment

Aurora, CO October 2009 – September 2010

Provide exceptional customer service to Kaiser Permanent members, to include benefits, eligibility, problem solving, enrollment issues, disenrollment, and complaints.

Customer Service Representative, Convergys Corporation contracted with United Health Group, Denver, CO... August 2007 – August 2009

Provide customer service to Secure Horizon's members, to include benefits, eligibility, billing, claims, and collections. Utilized as floor supervisor. Experience working in the command center monitoring agent calls, adherence, and all other aspects to ensure compliance with company policies and procedures.

Customer Service Representative, Echostar Communications,

Thornton, CO August 2005 – January 2007

Provide world class customer service and resolve customer issues using effective

communication and by applying effective analytical skills within established

company guidelines. Utilize Windows based computer applications, intranet based applications and ledger based billing systems to process customer inquires Provide technical support for all Dish Network products including remote control, satellite receiver, dish and other electronic components.

EDUCATION:

Front Range Community College, Westminster, Colorado,

Associates of Arts Paralegal Program

Front Range Community College, Westminster, Colorado,

Early Childhood Education Program, 2003-2005

COMPUTER LITERACY:

Microsoft Word, Windows XP, Excel, Word Perfect, Oracle,

CLASS, Microsoft Outlook, Microsoft Publisher, Internet. NICE

REFERENCES

Stacie A. Davidoff

Staffing Operations Manager, Summit Staffing, Inc.

Current Kaiser Permanente Supervisor Michael Jefferson