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Customer Service Engineer

United States
May 29, 2010

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**** ********** ***. ****, ** *6311

Cellular 219-***-****,


To obtain a challenging position, best utilizing my skills & experience, as a Productive Member of your Team.


Dynamic Systems/Network Support Specialist with managerial experience, a military background & experience in configuring & maintaining Active Directory, Group Policies, Cisco Routers & Switches, Citrix, XenServer, XenDesktop, VMware ESX, Windows 2K8/2K3/2K/NT Servers, Windows 7, Vista, XP, 2K , NT Workstations, Novell Netware 6/5/4 environments, as well as all hardware with routine preventative maintenance techniques. Strengths include troubleshooting, complex situations, making sound decisions & setting standards for customer service.


CIP Compliance Systems Engineer - EMS Systems Engineer July 2004 to Present

Northern Indiana Public Service Company (NIPSCO), Hammond, IN

> Responsible for the implementation reliability, performance, recoverability & security of server

hardware, operating systems, & infrastructure applications. This includes configuration, coordination,

control, maintenance, troubleshooting, security, usage monitoring, & the development of specialized

procedures relating to the use of the distributed computing environment within the department. Ensure

Workstations, Servers, Network & Databases are capable of performing the functions needed to maintain

our electric system's integrity & adherence to the Critical Infrastructure Protection (CIP) Standards.

• Design, implement & maintain System networks to ensure proper system operation.

• Maintain a high performance network by monitoring system traffic/usage & making upgrade recommendations

as needed.

• Perform daily backup & recovery operations for the distributed server environments.

• Install & maintain workstations, associated servers & databases.

• Conduct routine hardware & software audits of servers for compliance with established standards, policies,

configuration guidelines & procedures; & develop & maintain a comprehensive hardware &

software configuration library of all supporting documentation.

• Work with management to define the appropriate standards, policies, procedures, software toolsets, &

supporting peripherals to facilitate the management, accountability, functionality, & security of

networked based systems.

• Evaluate software changes & updates that are supplied by vendors, before installation.

• Work with vendors, application developers, database administrators & other technology groups to resolve


• Insure the security of system data & controls by maintaining Firewalls & their rule base at all interfaces

to Electric Transmission & Marketing Services.

• Provide 24x7 support.

Network Administrator April 2003 to March 2004

Westwood College of Technology, Calumet City, IL

> Responsible for IT Help Desk support of Desktop, Laptop & Network issues in a Cisco, Windows 2000 Active

Directory, Macintosh OS 9/10, Citrix & Microsoft Exchange environment, while attaining my Network

Engineering Degree.

• Install & support Systems network.

• Manage & build computer systems from the ground up.

• Oversight of all network hubs & switches.

• Recover both network & systems from hard disk crashes with minimal data loss.

• Troubleshoot problems related to computer & network systems.

• Implement new hardware & software.

• Perform skilled maintenance & repair of systems & a variety of related equipment.

• Currently in Westwood for a degree in Network Engineering.

Network Analyst - Technical Support Specialist

Abt Associates Incorporated, Chicago, IL April 1998 to August 2002

> Responsible for IT Help Desk support of Desktop, Laptop & Network issues in a Microsoft Win2K, Novell

Netware 5 & Lotus Notes environment.

• Configured NT4/2000 Servers as well as trustee rights for all network files & applications.

• Installed & administered Novell 3.x/4.x/5.1 Servers & Clients.

• Installed & maintained Virtual Private Network (VPN) connections.

• Configured & Administered Microsoft Proxy, Terminal & Remote Access Servers.

PC/Laptop Technician

Electro Rent Corporation, Aurora, IL Nov 1997 to April 1998

> Responsible for high volume repair & configuration of all desktop & laptop computers using Windows 3.1,

95, 98, NT 4.0, 2000, XP, Vista & Windows 7.

Computer Support Specialist - Administrative Chief August 1993 to Nov 1997

United States Marine Corps, Camp Lejeune, NC

> Responsible for maintaining communication links for nine Novell Netware & Banyan Vine servers in a military

environment, working immensely with TCP/IP & IPX/SPX Protocols.


• Network Engineering Degree, Westwood College of Technology, Calumet City, IL.

• Citrix Certified Administrator: XenApp 5 for Windows 2003 and Presentation Server 4

• Enterprise Experience in Citrix XenDesktop: Design and Implementation

• Citrix Certified, Security +, A + Certified, Windows 2K3/2K, Server & Novell Admin.

• Microsoft Certified Professional (MCP) Windows XP/2000 & NT 4.0 Track.

• United States Marine Corps, Four Years (Honorable), Camp Lejeune, NC.



> Windows 2008 Server , Windows 2003 Server, Windows 2000 Server & Professional, Windows NT Server & Workstation

4.0, Citrix, Novell NetWare, Zenworks, Novell Zenworks Patch Management Server, Macintosh OS 9/10, Windows 7,

Vista, XP, 2000, NT4, Me, Win9x, 3.x, IBM Mainframes, Unix, Linux, Blackberry, Palm OS & Windows Mobile.


> LAN/WAN: Ethernet, Token Ring, Remote Access, Frame Relay, Citrix, Terminal Servers, Cisco Routers, Switches, Cabling Cat5, Cat6 & Fiber Optics.

> Protocols: TCP/IP, ICMP, IPX/SPX, NetBIOS, NetBEUI, & AppleTalk.


> Lotus Notes, Sametime, Exchange, RAS, MS Proxy, pcAnywhere, VNC, Remote Desktop, Ghost, McAfee, Norton, Nero, Checkpoint VPN, Cisco VPN, MS Office Suite, MS Project, Word Perfect, Oracle, SAS, Java, VMware, Admin Studio Software Packaging, CounterSpy, Spybot, Adware, Palm Desktop, IntelliSync, ActiveSync, etc...


> IBM, Compaq, HP, Dell, Gateway, Legacy, Macintosh, 3com, Cisco, Blackberry, Palm OS & Windows Mobile, etc...


Available upon request

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