Nortel Voice Engineer

Pamveer Singh

Email:**************@*****.*** Ph:+91-809*******

Skills and Key Areas of work:

Telephony and Voice Networking:

Ø Configuring, Maintaining and Troubleshooting of all kinds of Nortel PABX systems like 11C, 81C, and CS1000 platforms

Ø Call pilot, Meridian Mail, Miran and BCM’s

Ø Usage of applications such as Optivity-Telephony Manager and Element Manager

Ø Operation, administration and maintenance of different types of Nortel TDM/IP Digital and analog phones

Ø Signaling Server functionality and management

Ø Configuration of voicemail mailboxes

Ø Administration of ISDN PRI’s and analog CO trunks and loops

Ø Knowledge in Geographically redundant setups

Ø Knowledge VOIP functionality, QOS and packet tracing

Ø Identifying and resolving non-routine fault and service problems

Other Skills:

Ø Basic knowledge on LAN administration, switching and routing, Antivirus and firewalls.

Ø Knowledge in windows server (Exchange, FTP, WEB, Antivirus).

Ø Integration of Encryption Device and satellites.

Educational Profile:

Ø B.TECH in Computer Sc. & Engineering from Shri Krishan Institute of Engg. and Tech. (Kurukshetra University), Kurukshetra.

Ø Senior secondary from Vishvas School.

Ø Secondary from Vishvas School.

Work Experience:

Organization Net ProActive Services, Bangalore

Designation NOC Engineer

Period From October 2010 to till date

Description Providing Remote Support for Nortel Voice Products to customers of 3D Networks in Australia Trouble shooting & Administration knowledge on Meridian switches, CS1K, Unified messaging, and other Nortel applications Ensure that faults are responded to in time and adhere to resolution SLA’s met as per process Maintain, update, and input site & process related documentation into centralized database Coordinate with principals for cases escalated, Handle Vendor escalations and resolutions Manage escalations and coordinate with SDM’s at customer site Carry out Shift lead responsibilities

Organization Bay DataCom Solution Pvt. Ltd.

Designation Telecom Engineer

Period From October 2008 to October 2010

Description Worked with Indian army (Signal Core) as a Telecom Engineer. Target achievement with meeting all the quality norms set by company within SLA s. Configuration of Nortel Meridian 61C, Mini 11C, Signalling Server, VGMC, Windows Server (Exchange, FTP,WEB, ANTI-VIRUS) , Miran, OTM, DECT. LAN troubleshooting including optical fiber links, UTP cables. Configuration and troubleshooting of Foundry L2 & L3 switches. Providing Technical Support/Troubleshooting/ Implementation of Nortel Meridian 61C, mini 11C, Signalling Server. Maintain documents of work perform during the day.

Professional Certifications:

Ø Nortel Certified Technology Specialist (Converged IP Telephony Solutions – NCTS).

Personal Profile:

Name : Pamveer Singh

Date of Birth : 27th July 1986

Gender : Male

Marital Status : Single

Nationality : Indian

Valid Passport : Yes

Languages known : English, Hindi & Punjabi.

Declaration:

I hereby declare that the statements mentioned above are true and correct to the best of my knowledge and belief.

Yours Truly,

Pamveer Singh

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