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Administrative Assistant Customer Service

United States
August 24, 2012

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**** **** **** ****** *** *L

Brooklyn, N.Y. 112**-***-*** 4945

Polina Byalik

Objective To gain a position with a company, in which I can grow, and utilize my education to gain experience and prosper in my field of interest.

Experience June 2011- Present

Mega M LLC Brooklyn, N.Y.

Administrative Assistant

• Accounts payable and receivable; (keep track of payroll and invoices)

• Communicate with the back office via email and telephone.

• Provide costumer service to clients.

• Establish payment plan programs for debtors.

• Monitor client accounts to ensure compliance.

• Prepare monthly excel reports, detailing collection activities.

• Collect payments and post accurate records of charges and receipts into computer system.

September 2010 – May 2011

St. Johns Speech & Hearing Center Jamaica, N.Y.

Clinical Practicum in Speech Language Pathology

• Provided language therapy to a 10 year old girl. Worked on phonological awareness skills, central auditory processing skills, writing and reading skills.

Aug 2009- May 2011

National Debt Relief Group /Eagle One Manhattan, N.Y.

Administrative Assistant

• Handled a large volume of phone calls.

• Assisted clients with all and any customer service issues.

• Kept track of all payments coming in from clients.

• Accounts payable and receivable; (keep track of payroll and invoices)

• Communicated with the back office via email and telephone.

Education September 2008 – May 2011 St. John’s University Jamaica, N.Y.

• B.A – Speech Language Pathology / Audiology

Additional Skills

• Fluent in Russian.

• Self-Motivated.

• Excellent verbal and written communication skills.

• Expert computer applications, Excel, Microsoft Word, 49 WPM.

• Detail oriented, competitive, efficient and effective.

• Able to multi-task.

Awards St John’s University Deans List 2010-2011

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